Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Training and Development
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors globally, with a proud legacy of providing travelers with diverse and dependable accommodations. As a company, Choice Hotels caters to a broad spectrum in the hospitality industry, including the upscale, midscale, and extended stay segments. The company proudly boasts a portfolio of more than 7,400 hotels with over 625,000 rooms across 45 countries and territories. This vast footprint incorporates 22 distinct brands ranging from full-service upper upscale properties to more affordable midscale, extended stay, and economy offerings, ensuring that Choice can meet traveler needs wherever they arise and for a myriad of occasions. Choice Hotels International's commitment to excellence is reflected not only in its accommodations but also in its award-winning Choice Privileges loyalty program and co-brand credit card options, designed to offer members expedited ways to earn reward nights and enjoy personalized perks. More information about Choice Hotels can be found at their official site, www.choicehotels.com.
The role being offered involves supervision of assigned restaurants within managed hotel properties such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The primary mission in this position is to ensure seamless operations by implementing effective strategies and services that satisfy the needs of hotel owners, employees, and guests. This supervisory role requires the individual to actively coordinate restaurant and lounge operations in line with established standards, coach employees on service excellence, and maintain an environment that prioritizes guest satisfaction and safety. The position demands a leader who can perform multi-faceted duties, ranging from conducting daily meetings about specials and reservations to executing check control procedures and ensuring food and beverage offerings meet brand quality expectations.
Additionally, the supervisor plays a critical role in staff development by orienting new team members, providing ongoing training, prioritizing task assignments, and offering performance feedback. The commitment to delivering 100 percent guest satisfaction is central, requiring a hands-on approach to hospitality—engaging with guests personally, resolving issues with empathy, and exemplifying the hotel’s genuine hospitality standards through thoughtful teamwork. The role calls for a flexible schedule, as the hospitality business operates 24/7, necessitating availability for various shifts and duties in response to business needs. Furthermore, physical demands include the ability to stand for long periods and handle materials and equipment associated with restaurant and banquet setups.
By taking on this role, candidates will contribute to reinforcing Choice Hotels International’s cultural values, which include welcoming and respecting everyone, being bold and quick, listening carefully, fostering curiosity, and demonstrating integrity. These values collectively support the company’s mission to inspire loyalty, growth, and hospitality spirit within the teams and towards customers. The position offers an exciting opportunity to work in a vibrant, collaborative, and growth-oriented environment that values inclusivity and equal opportunity, as the company does not discriminate against applicants based on various protected classes and maintains a drug-free workplace with pre-employment screening protocols.
The role being offered involves supervision of assigned restaurants within managed hotel properties such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The primary mission in this position is to ensure seamless operations by implementing effective strategies and services that satisfy the needs of hotel owners, employees, and guests. This supervisory role requires the individual to actively coordinate restaurant and lounge operations in line with established standards, coach employees on service excellence, and maintain an environment that prioritizes guest satisfaction and safety. The position demands a leader who can perform multi-faceted duties, ranging from conducting daily meetings about specials and reservations to executing check control procedures and ensuring food and beverage offerings meet brand quality expectations.
Additionally, the supervisor plays a critical role in staff development by orienting new team members, providing ongoing training, prioritizing task assignments, and offering performance feedback. The commitment to delivering 100 percent guest satisfaction is central, requiring a hands-on approach to hospitality—engaging with guests personally, resolving issues with empathy, and exemplifying the hotel’s genuine hospitality standards through thoughtful teamwork. The role calls for a flexible schedule, as the hospitality business operates 24/7, necessitating availability for various shifts and duties in response to business needs. Furthermore, physical demands include the ability to stand for long periods and handle materials and equipment associated with restaurant and banquet setups.
By taking on this role, candidates will contribute to reinforcing Choice Hotels International’s cultural values, which include welcoming and respecting everyone, being bold and quick, listening carefully, fostering curiosity, and demonstrating integrity. These values collectively support the company’s mission to inspire loyalty, growth, and hospitality spirit within the teams and towards customers. The position offers an exciting opportunity to work in a vibrant, collaborative, and growth-oriented environment that values inclusivity and equal opportunity, as the company does not discriminate against applicants based on various protected classes and maintains a drug-free workplace with pre-employment screening protocols.
Job Requirements
- Ability to obtain and hold Bartender’s License
- Must be at least 21 years of age
- Excellent customer service skills
- Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
- Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
- Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- Ability to lift up to 25 pounds on a regular basis
- Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
- Ability to push and pull carts weighing up to 200 pounds
- Ability to stand for extended periods of time
Job Qualifications
- Minimum two years restaurant experience, preferably in hospitality industry
- High school diploma required
- Strong oral and written communication skills
- Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
- Aptitude to resolve conflicts with guests, supervisors and employees
- Knowledge of local, state and federal liquor laws and regulations
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite
Job Duties
- Supervises the operation of assigned restaurants and or lounges
- Coordinates the set-up and or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
- Confirms daily specials and new menu additions with the Restaurant Chef
- Assists in overseeing the food and beverage service provided in assigned outlet(s)
- coaches employees on effective service and food presentation techniques
- Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
- Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
- Properly executes check control procedures
- Maintains sanitary and safe work environment for guests and employees
- Provides employees with the information needed to perform their job effectively
- Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
- Assists in prioritizing and assigning work
- Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
- Creates 100 percent guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100 percent Guest Satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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