F&B Shift Manager

Emerald Queen Casino, a premier entertainment destination renowned for providing exceptional gaming, dining, and hospitality experiences, is deeply committed to creating an inclusive and dynamic work environment. As part of the Puyallup Tribe's portfolio, Emerald Queen Casino operates 24 hours a day, 365 days a year, offering an engaging and fast-paced atmosphere that caters to a diverse clientele. The establishment boasts state-of-the-art facilities, multiple restaurant outlets, and lively bars designed to deliver memorable guest experiences through excellent service and operational excellence.

The Food and Beverage (F&B) Shift Manager position at Emerald Queen Casino is a critical leadership role responsible for overseeing the daily operations of food and beverage outlets during assigned shifts. This full-time role features a competitive salary range based on skills and experience, complemented by excellent employer-paid medical, dental, vision, and life insurance benefits. The F&B Shift Manager acts as the linchpin between guest satisfaction and smooth operational flow, leading teams to maintain high service standards and ensure compliance with all relevant food, beverage, alcohol, and gaming regulations.

In this role, the F&B Shift Manager takes the helm of dynamic operations, setting the tone for every shift through hands-on leadership and effective communication. The manager is tasked with coaching and developing staff, overseeing schedules to maintain proper coverage, and partnering with kitchen leadership to resolve operational challenges efficiently. A key part of the role is managing inventory control, cost oversight, and payroll accuracy to maximize profitability while preventing waste and loss. This position demands a proactive approach to handling guest concerns with professionalism and sound judgment to uphold the casino's reputation for exceptional customer service.

The F&B Shift Manager is expected to be a visible and approachable leader who fosters a guest-first mindset and encourages team collaboration. The role requires versatility to adapt to a fast-paced, round-the-clock environment, balancing operational discipline with a commitment to delivering memorable guest experiences. Expertise in shift reporting and communication with senior leadership about performance metrics, guest feedback, and continuous improvement opportunities is crucial.

Overall, this role offers an exciting opportunity for a skilled professional with food and beverage and hospitality leadership experience to contribute significantly to the success of Emerald Queen Casino. It provides a platform to cultivate hospitality skills, enhance operational expertise, and thrive in a vibrant, service-oriented atmosphere where great service meets dynamic operations.