Job Overview
Compensation
Hourly
Exact $20.00
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge services
Mental Health Resources
Generous Paid Time Off
Health Insurance
Dental Insurance
Financial retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences through its world-class hotels and resort properties. With a commitment to filling the earth with the light and warmth of hospitality, Hilton operates an extensive portfolio of hotels and brands that cater to diverse traveler needs across the globe. Hilton has welcomed over 3 billion guests, consistently setting new standards for excellence in hospitality and workplace culture. The company has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune, highlighting its dedication to creating a supportive and inclusive environment for its employees.
This role of Outlet Supervisor is integral to sustaining Hilton’s reputation for service excellence and guest satisfaction. As an Outlet Supervisor, you will oversee daily restaurant operations at one of Hilton’s dining outlets, ensuring that every guest receives memorable service marked by warmth and professionalism. Your responsibilities will include managing the quality of food and service, monitoring guest satisfaction, and addressing any issues promptly to enhance the overall dining experience. This position requires active participation on the floor, where you will lead and motivate your team, assist with scheduling, and mentor team members to foster a harmonious and efficient working environment.
Furthermore, the role contributes to business growth by implementing marketing initiatives and utilizing up-selling techniques to increase food and beverage revenue. Compliance with health, safety, sanitation, and alcohol awareness regulations is paramount to guarantee the wellbeing of both guests and team members. Hilton’s core values such as a passion for hospitality, integrity, leadership, teamwork, ownership, and urgency underpin daily operations, and as an Outlet Supervisor, you will embody these values to influence your team and deliver outstanding results.
Beyond day-to-day duties, Hilton offers a vibrant work culture that supports career growth and personal development. The position offers opportunities to develop leadership skills and a chance to be part of an award-winning company recognized for its workplace culture. Hilton also emphasizes employee wellbeing through generous benefits and continued support, making it a great place to work and grow your career in hospitality.
This role of Outlet Supervisor is integral to sustaining Hilton’s reputation for service excellence and guest satisfaction. As an Outlet Supervisor, you will oversee daily restaurant operations at one of Hilton’s dining outlets, ensuring that every guest receives memorable service marked by warmth and professionalism. Your responsibilities will include managing the quality of food and service, monitoring guest satisfaction, and addressing any issues promptly to enhance the overall dining experience. This position requires active participation on the floor, where you will lead and motivate your team, assist with scheduling, and mentor team members to foster a harmonious and efficient working environment.
Furthermore, the role contributes to business growth by implementing marketing initiatives and utilizing up-selling techniques to increase food and beverage revenue. Compliance with health, safety, sanitation, and alcohol awareness regulations is paramount to guarantee the wellbeing of both guests and team members. Hilton’s core values such as a passion for hospitality, integrity, leadership, teamwork, ownership, and urgency underpin daily operations, and as an Outlet Supervisor, you will embody these values to influence your team and deliver outstanding results.
Beyond day-to-day duties, Hilton offers a vibrant work culture that supports career growth and personal development. The position offers opportunities to develop leadership skills and a chance to be part of an award-winning company recognized for its workplace culture. Hilton also emphasizes employee wellbeing through generous benefits and continued support, making it a great place to work and grow your career in hospitality.
Job Requirements
- High school diploma or equivalent
- prior experience in food and beverage or restaurant supervision
- ability to work flexible hours, including evenings and weekends
- customer-focused attitude
- strong organizational skills
- capability to handle multiple tasks under pressure
- adherence to company policies and hospitality standards
Job Qualifications
- Experience in restaurant or hospitality supervision
- strong leadership and mentoring skills
- excellent communication and interpersonal skills
- ability to manage team schedules and daily operations
- knowledge of health and safety regulations
- basic marketing and sales skills
- customer service orientation
Job Duties
- Supervise daily restaurant operations
- oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
- deliver exceptional guest experiences by monitoring product and service quality, assessing guest satisfaction, addressing issues, and making improvements
- guide the team through each shift by providing on-the-floor supervision, assisting with scheduling, and mentoring team members
- contribute to revenue growth by assisting with marketing initiatives and up-selling techniques
- uphold regulatory standards by maintaining compliance with health, safety, sanitation, and alcohol awareness regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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