Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a leading global company renowned for its partnership with the world’s most prestigious live events, venues, and brands. Operating a vast network of 450 venues worldwide, the company hosts over 20,000 events annually and entertains approximately 165 million guests each year. Legends Global distinguishes itself through an integrated solution strategy, offering premium services via a white-label approach that ensures partners remain front and center in the live entertainment industry. This multifaceted approach includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and the content and booking of world-class live events and venues. With a culture built on respect, ambitious thinking, collaboration, and bold action, Legends Global fosters an inclusive and growth-oriented workplace where authenticity and teamwork drive every success. The organization’s commitment to an inclusive workplace ensures that every team member can contribute meaningfully, develop their careers, and share in the organization’s collective wins. Working at Legends Global means joining a team where winning is an everyday achievement realized through unified teamwork and dedication.
The Food and Beverage (F&B) Operations Manager role at Legends Global is a critical position reporting directly to the General Manager. This role is responsible for overseeing and managing all aspects of food and beverage operations within the venue, ensuring the highest standards in service, inventory control, and employee management are maintained. The successful F&B Operations Manager is expected to drive operational excellence by managing inventory levels accurately, ensuring compliance with cash handling protocols, and directing schedules for hourly staff to optimize payroll efficiency and coverage. The role involves developing warehousing plans that assure easy access and accountability of merchandise, maintaining product and service quality standards through ongoing evaluations and customer concerns investigations, and recommending preventative maintenance programs to preserve the physical assets of Legends.
Additionally, the F&B Operations Manager will cultivate effective communication channels with clients and employees, assist in designing programs aimed at increasing customer satisfaction, and ensure accurate information flow through POS systems including troubleshooting capabilities. This role requires strict adherence to company policies and procedures while performing other related duties as assigned. The position demands availability for extended working hours including nights, weekends, and holidays to meet operational needs. The compensation for this position includes a competitive salary reflective of experience, alongside a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. This role is located on-site at the Arizona Financial Theatre in Phoenix, AZ, and is ideal for candidates who are detail-oriented, possess strong organizational and multitasking skills, and have a passion for delivering exceptional customer service and operational excellence in a dynamic environment.
The Food and Beverage (F&B) Operations Manager role at Legends Global is a critical position reporting directly to the General Manager. This role is responsible for overseeing and managing all aspects of food and beverage operations within the venue, ensuring the highest standards in service, inventory control, and employee management are maintained. The successful F&B Operations Manager is expected to drive operational excellence by managing inventory levels accurately, ensuring compliance with cash handling protocols, and directing schedules for hourly staff to optimize payroll efficiency and coverage. The role involves developing warehousing plans that assure easy access and accountability of merchandise, maintaining product and service quality standards through ongoing evaluations and customer concerns investigations, and recommending preventative maintenance programs to preserve the physical assets of Legends.
Additionally, the F&B Operations Manager will cultivate effective communication channels with clients and employees, assist in designing programs aimed at increasing customer satisfaction, and ensure accurate information flow through POS systems including troubleshooting capabilities. This role requires strict adherence to company policies and procedures while performing other related duties as assigned. The position demands availability for extended working hours including nights, weekends, and holidays to meet operational needs. The compensation for this position includes a competitive salary reflective of experience, alongside a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. This role is located on-site at the Arizona Financial Theatre in Phoenix, AZ, and is ideal for candidates who are detail-oriented, possess strong organizational and multitasking skills, and have a passion for delivering exceptional customer service and operational excellence in a dynamic environment.
Job Requirements
- Bachelor’s degree preferred
- Minimum four years of food and beverage or retail management experience
- Ability to multi-task and prioritize
- Strong communication skills
- Customer service orientation
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Availability to work extended hours including nights, weekends, and holidays
- Commitment to safety policies and procedures
- Ability to report safety incidents on the same day
- Experience with retail POS systems
- Ability to interact with various management levels
Job Qualifications
- Bachelor’s degree preferred
- Minimum of four years food and beverage or retail management experience
- Detail-oriented and extremely organized with the ability to multi-task
- Ability to interact with all levels of management
- Excellent written and verbal communication skills
- Customer service oriented
- Proficient with Microsoft Word, Excel, and PowerPoint
- Experience with scheduling preferred
- Knowledge and effective operations of retail POS including procedures and policies
- Must be available to work extended hours such as nights, weekends, and holidays
- Practice and encourage safe work habits
Job Duties
- Responsible for ordering and maintaining correct inventory levels
- Manage and oversee monthly inventory
- Ensure cash handling procedures are always met
- Direct and oversee schedules for all hourly staff to guarantee proper payroll and management
- Develop warehousing plan to assure easy access and accountability of merchandise
- Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
- Recommend and maintain preventative maintenance programs to protect the physical assets of Legends
- Implement and maintain effective communication with the client and all employees
- Assist in the development of programs that result in increased customer satisfaction
- Implement and ensure accurate information entered into POS systems, able to troubleshoot
- Manage in compliance with established Legends’ policies and procedures
- Ensure all cash handling procedures are in effect at all times
- Perform other related duties, tasks and responsibilities as required from time to time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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