F&B Operations Manager - Marriott Cambridge

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $63,000.00 - $82,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Relocation assistance

bonus eligible

Career Development

Employee Discounts

Job Description

Marriott International is a globally recognized hospitality company that stands at the forefront of the hotel and lodging industry. The company is known for its commitment to delivering exceptional service, creating memorable experiences for guests, and fostering a workplace that values diversity, inclusion, and professional growth. Marriott International operates a diverse portfolio of brands, including luxury offerings such as JW Marriott, which sets the standard for elegant accommodations and personalized service in gateway cities and distinctive resort locations worldwide.

The Boston Marriott Cambridge, located at 50 Broadway in Cambridge, Massachusetts, is one of the prominent Marriott properties known for ... Show More

Job Requirements

High school diploma or GED
four years experience in the food and beverage, culinary, or related professional area
or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
two years experience in the food and beverage, culinary, or related professional area
ability to work full time
ability to work in fast-paced hospitality environment
strong organizational skills
excellent communication skills
ability to lead and motivate a team
knowledge of food and beverage operations and standards
ability to analyze budgets and operational reports
availability to work flexible schedules
commitment to upholding brand standards and legal compliance

Job Qualifications

High school diploma or GED
four years experience in the food and beverage, culinary, or related professional area
or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
two years experience in the food and beverage, culinary, or related professional area
strong leadership and team management skills
excellent communication and interpersonal abilities
knowledge of budget management and operational planning
ability to manage multiple priorities effectively
proactive problem-solving skills
commitment to exceptional customer service
familiarity with food and beverage industry standards and compliance requirements

Job Duties

Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
supervises daily food and beverage shift operation and monitors compliance with all food and beverage policies, standards and procedures
supports and supervises an effective monthly self inspection program
operates all department equipment as necessary and reports malfunction
supervises staffing levels to verify that guest service, operational needs, and financial objective are met
encourages and builds mutual trust, respect, and cooperation among team members
understands employee positions well enough to perform duties in employees' absence
develops specific goals and plans to prioritize, organize, and accomplish work
monitors and maintains the productivity level of employees
verifies that all team members/supervisors understand the brand specific philosophy
maintains the operating budget, and verifies that standards and legal obligations are followed
assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
celebrates and fosters decisions that result in successes as well as failures
communicates areas that need attention to staff and follows up to verify understanding
coordinates cleaning program in all food and beverage areas, identifying trends and making recommendation for improvements
establishes and maintains open, collaborative relationships with employees
creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
follows property specific second effort and recovery plan
stays readily available/ approachable for all team members
demonstrates knowledge of the brand specific service culture
provides services that are above and beyond for customer satisfaction and retention
improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
serves as a role model to demonstrate appropriate behaviors
manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
takes proactive approaches when dealing with guest concerns
sets a positive example for guest relations
stays readily available/ approachable for all guests
reviews comment cards and guest satisfaction results with employees
responds in a timely manner to customer service department requests
provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
provides guidance and direction to subordinates, including setting performance standards and monitoring performance
analyzes information and evaluates results to choose the best solution and solve problems
performs hourly job function if necessary
extends professionalism and courtesy to team members at all times
comprehends budgets, operating statements and payroll progress report
performs other duties, as assigned, to meet business needs

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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