F&B Operations Manager

Marriott International is a globally renowned hospitality company dedicated to providing exceptional lodging experiences to guests across its diverse portfolio of brands. Among these brands is JW Marriott, a luxury segment that boasts over 100 elegant properties situated in iconic gateway cities and distinctive resort locations worldwide. Marriott International prides itself on fostering an inclusive and dynamic work environment where associates from diverse backgrounds are valued and celebrated. The company actively promotes equal opportunity employment, ensuring nondiscrimination on any protected basis and cultivating a culture of mutual respect and collaboration.

JW Marriott distinguishes itself by embracing the philosophy that the happiness and well-being of its associates directly contribute to the exceptional experience delivered to its guests. The brand encourages associates to become their best selves by offering comprehensive training, development, recognition programs, and a supportive community that fosters camaraderie and personal growth within a luxury hospitality environment. This commitment is reflected in "The JW Treatment" – a holistic approach to associate care that ultimately translates to superior guest service.

The available position is a Food and Beverage (F&B) Management role based in Philadelphia, Pennsylvania, at the JW Marriott located at 1201 Market Street. This is a full-time, management-level opportunity offering an annual salary range of $73,000 to $94,000, with eligibility for bonuses. The role includes relocation assistance for qualified candidates, enhancing the appeal for professionals seeking growth and stability in a prestigious brand environment.

As an F&B Manager, the incumbent will supervise daily shift operations within the Food and Beverage department, ensuring compliance with established policies, standards, and operational procedures. This includes overseeing the ordering of supplies, monitoring staffing levels, and managing budgets while maintaining legal and brand standards. The position demands strong leadership qualities to cultivate an empowered, motivated, and collaborative team that consistently meets and exceeds customer expectations.

The manager is responsible for developing strategic goals and work plans to optimize productivity and service quality. They will conduct regular inspections, maintain equipment functionality, and coordinate cleaning programs throughout the F&B areas, identifying trends and recommending improvements. Moreover, the role requires the manager to be an accessible and approachable presence for both employees and guests, fostering open communication and a positive service culture aligned with the brand's philosophy.

In addition to operational responsibilities, the F&B Manager plays a critical role in delivering exceptional customer service. This includes providing service that goes above and beyond for guest satisfaction and retention, addressing guest concerns proactively, and utilizing feedback mechanisms such as comment cards and satisfaction surveys to drive continuous improvement. The manager also serves as a role model, exemplifying professionalism and reinforcing positive behaviors among the team.

Additional duties encompass guiding and supporting supervisors and team members in meeting performance standards, analyzing data to solve operational challenges, and, when necessary, performing hands-on roles to support the team during peak times. The position requires comprehension of financial documents like budgets, operating statements, and payroll reports to ensure fiscal responsibility within the department.

Working at JW Marriott means joining a vibrant community dedicated to the art of hospitality, where your efforts contribute to a legacy of "Wonderful Hospitality. Always." This career opportunity is ideal for candidates passionate about food and beverage operations, leadership, and delivering outstanding guest experiences within a prestigious luxury hotel environment.