F&B Manager - The Newbury Boston

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

performance bonuses

Job Description

Highgate is a distinguished real estate investment and hospitality management company with a robust portfolio of over $15 billion in assets under management. The company operates more than 400 hotels globally, spanning North America, Europe, the Caribbean, and Latin America. With a legacy of 30 years as an innovator within the hospitality industry, Highgate offers expert guidance through every phase of the property lifecycle - from planning and development to recapitalization or disposition. Their diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all distinguished by contemporary programming and cutting-edge digital expertise. Utilizing state-of-the-art revenue management tools, Highgate adeptly identifies and predicts market trends to maximize asset value and drive superior financial performance. Backed by an experienced executive team of hospitality leaders and a global corporate presence, Highgate is trusted by top ownership groups and major hotel brands worldwide. The official website is www.highgate.com.

The Newbury Boston at One Newbury Street, located in Boston's prestigious Back Bay shopping and dining district, is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the United States and formerly known as the Taj Boston. Recently transformed into a luxurious 286-room hotel, the property features 16,000 square feet of elegant event space, signature dining experiences, and a refreshed front entrance on Newbury Street. The F&B Manager at The Newbury Boston will play a vital role in coordinating, supervising, and directing all facets of the food and beverage operations. This position requires maintaining profitability while delivering high-quality products and exceptional service consistently. The manager will promote innovative business ideas, reduce employee turnover, adhere to budgetary guidelines for revenue and payroll, and ensure that productivity goals are met without compromising quality. This role offers a yearly compensation and is integral to sustaining the prestigious reputation of this storied hotel.

Job Requirements

High school diploma or equivalent
Previous experience in food and beverage management or related hospitality role
Knowledge of health, safety, and sanitation regulations
Strong leadership and supervision skills
Excellent communication abilities
Ability to work flexible hours including nights, weekends, and holidays
Familiarity with local liquor laws
Ability to manage budgets and payroll
Capable of conducting staff training and performance evaluations
Competent in conflict resolution and guest service management

Job Qualifications

Effective verbal and written communication skills
Ability to interact with all employee and guest levels in a friendly and service-oriented manner
Strong listening skills to understand and resolve concerns
Capacity to multitask and prioritize to meet deadlines
Attendance and participation in hotel meetings and training
Ability to cover Manager on Duty shifts when required
Consistent attendance according to scheduling needs
Adherence to personal appearance and grooming standards
Compliance with hotel safety and operational regulations
Proactive problem-solving skills
Capacity to analyze complex information and data for decision-making
Ability to maintain confidentiality
Warm and friendly demeanor
Willingness to perform other duties as assigned

Job Duties

Be attentive, friendly, helpful, and courteous to guests, managers, and employees at all times
Oversee all daily operations of the F&B outlet
Supervise outlet personnel
Respond promptly to guest complaints
Collaborate with other F&B managers and communicate issues effectively
Keep immediate supervisor informed about any problems or important matters
Assist with loss prevention strategies
Prepare and submit timely reports including wage progress, payroll, revenue, employee schedules, and quarterly action plans
Monitor quality of service in F&B outlets
Participate in menu planning and preparation
Ensure compliance with local liquor laws and health and sanitation regulations
Enforce standard operating procedures and requisition policies
Be visible on the floor and support staff during meal periods
Conduct staff performance reviews
Implement and monitor corporate promotions and buffet/three-meal concept standards
Train employees on SOPs and job tasks
Lead department and hotel training sessions
Interview and hire front-of-house F&B candidates
Complete tip reporting
Ensure overall guest satisfaction
Oversee private events and in-room dining services
Hold personnel accountable to standards and administer discipline and recognition as needed