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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels that embody unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties spread across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel is a testament to exquisite art, music, and cultural influences, deliberately approachable to diverse guests. Known for redefining Bohemian luxury, Kessler Hospitality offers experiences ranging from cutting-edge downtown icons to premier luxury lodges and elite ski resorts. A founding member of the Marriott Autograph Collection, Kessler Hospitality has helped create bold, original hotels designed with the individualist traveler in mind.
The Grand B... Show More
The Grand B... Show More
Job Requirements
- Education level not explicitly stated but relevant hospitality or management experience required
- Experience in food and beverage management preferred
- Ability to supervise and lead a team
- Strong communication and interpersonal skills
- Knowledge of local liquor laws, health and sanitation regulations
- Ability to prepare and manage budgets and reports
- Proficiency in staff training and recruitment
- Ability to work varied schedules and maintain regular attendance
- Strong organizational and multitasking abilities
- Commitment to upholding company standards and guest satisfaction
- Ability to respond promptly and effectively to guest complaints
- Willingness to perform other duties as requested by management
Job Qualifications
- Effective verbal and written communication skills
- Ability to communicate with all levels of employees and guests in a friendly, courteous and service-oriented manner
- Effective listening skills to understand and clarify concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and regulations
- Ability to identify problem areas and assist in implementing solutions
- Effective problem-solving skills including anticipating, preventing and resolving issues
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Maintain warm and friendly demeanor at all times
Job Duties
- Oversee all aspects of the daily operation of the outlet
- Supervise outlet personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet
- Prepare and submit required reports in a timely manner
- Ensure preparation of required reports, including wage progress, payroll, revenue, employee schedules, quarterly action plans
- Monitor quality of service in F&B outlet
- Assist in menu planning and preparation
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Ensure compliance with SOPs in all outlets
- Ensure compliance with requisition procedures
- Be visible on the floor and assist staff as needed during each meal period
- Conduct staff performance reviews in accordance with Highgate Hotel standards
- Ensure the training of employees on SOPs and technical job tasks
- Be involved in and/or conduct departmental and hotel training (CARE, One to One, etc.)
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals
- Complete tip reporting
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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