F&B Manager

Lucky H and The Coffee Shop are dynamic and fast-paced establishments within the vibrant food and beverage sector, known for delivering exceptional guest experiences and maintaining high standards of service in a bustling environment. Both venues cater to a diverse customer base seeking high-quality coffee and dining experiences. Lucky H, a well-established café with a reputation for innovation and community engagement, complements The Coffee Shop, which focuses on quick-service concepts without compromising quality or hospitality. Together, they create a unique atmosphere combining efficiency with warmth, making them prominent players in the local hospitality industry.

The Food and Beverage Manager role is integral to the seamless operations of both Lucky H and The Coffee Shop. This hands-on managerial position is designed for a leader who thrives under pressure and enjoys being highly visible on the floor, actively engaging with staff and guests. The successful candidate will support the full spectrum of daily operations across these high-volume sites, leveraging their expertise to optimize guest satisfaction, team performance, and operational efficiency. The employment type is full-time with a competitive salary commensurate with experience, alongside a clear path for career advancement to Restaurant Manager for high-performing individuals. The salary package also includes health benefits, vacation time, holiday pay, sick hours, and discounted employee meals, ensuring a supportive work environment.

The Food and Beverage Manager will oversee opening and closing procedures, ensuring the coffee shop is always prepared to welcome guests. A passion for training and developing front-of-house team members is essential, with responsibilities encompassing coaching hosts and waitstaff on company service standards, product knowledge, and efficiency. Monitoring workflow, speed of service, and quality standards during peak period is a key duty to maintain operational excellence. The role demands rigorous management of cash handling, POS systems, sales reporting, and end-of-day reconciliation, ensuring accuracy and compliance with established protocols.

Compliance with health, safety, and food handling regulations is a critical part of this position, alongside maintaining equipment, coordinating repairs, and managing vendor relationships to support operational continuity. The manager plays a pivotal role in recruitment, onboarding, scheduling, performance reviews, and fostering a positive, inclusive, and high-energy team culture. They must be adept at conflict resolution and corrective action, leading by example to uphold company standards. Direct guest engagement, particularly in handling complaints and service recovery, requires professionalism, urgency, and a commitment to excellence.

Moreover, the role involves significant responsibility in inventory and cost control, assisting with ordering, receiving, and managing food, beverage, and supply inventories. Monitoring waste, tracking par levels, supporting labor costs, and managing cost of goods sold (COGS) targets are part of the comprehensive stewardship expected from the manager. Regular preparation of operational reports for the Restaurant Manager provides critical insights for strategic decision-making. This opportunity is ideal for an experienced food and beverage professional eager to lead teams, enhance guest experiences, and contribute to the continued success of Lucky H and The Coffee Shop.