F&B Luxury Training Manager - Bellagio

MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry based in Las Vegas, Nevada. Known for its diverse portfolio of luxury resorts, casinos, and entertainment venues, MGM Resorts offers guests unforgettable experiences filled with excitement and world-class service. With a commitment to innovation, diversity, and exceptional guest satisfaction, MGM Resorts creates a dynamic environment where team members can thrive, grow, and contribute to a vibrant company culture. This makes MGM Resorts one of the most sought-after employers in the hospitality sector, providing opportunities across various departments that focus on luxury, service excellence, and operational precision.

The Food & Beverage Luxury Training Manager role at MGM Resorts International is a pivotal position designed to enhance the service standards and operational excellence throughout all food and beverage venues. This strategic role is responsible for developing, implementing, and refining training programs that elevate luxury service behaviors and maintain brand consistency across a broad range of venue concepts. Reporting directly to senior F&B leadership, the Luxury Training Manager translates business priorities into targeted learning solutions aimed at boosting employee engagement, ensuring consistency, and delivering elevated guest experiences. The position requires a visionary approach to learning, straightforward communication, and the ability to foster inclusive training environments tailored to address diverse learning styles within the team.

In this role, the ideal candidate will design standardized curricula that serve both hourly and management staff, ensuring all training content remains relevant to the ever-evolving standards of luxury service and operational excellence. The Training Manager will conduct thorough training needs analyses based on operational strategy, guest insights, and service quality feedback to develop impactful and measurable learning initiatives. Additionally, they will be responsible for authoring and maintaining Food & Beverage brand books and Standard Operating Procedures (SOPs) that preserve service choreography and operational standards. The role involves developing blended learning strategies, including classroom sessions, job aids, digital modules, microlearning, and experiential simulations designed to empower staff at all levels.

The Training Manager will play a key role in onboarding, pre-opening venue training, and ongoing coaching, ensuring that both staff and leaders embody MGM Resorts' luxury service ethos. They will spearhead observation and secret shopping calibration processes, provide train-the-trainer programs for leadership, and collaborate closely with HR and other Centers of Excellence to ensure compliance with mandatory learning initiatives and technological updates. The position also emphasizes the integration of anticipatory service, emotional intelligence, and creating memorable guest interactions into everyday service delivery.

MGM Resorts supports its employees with competitive perks and benefits including wellness incentive programs, discounts on hotels and entertainment, free meals and parking, health and income protection benefits, as well as professional development and community volunteer opportunities. This role is a full-time position requiring a candidate with a passion for hospitality, a minimum of one year of relevant experience, and a dedication to cultivating luxury service standards across high-profile venues. Joining MGM Resorts means becoming part of a progressive team that values creativity, excellence, and diversity, inviting you to join the show and make a lasting impact on guest experiences.