F&B General Manager

Avolta, including its well-known affiliates such as Dufry, HMSHost Corporation, and Hudson, is a prominent leader in the retail and food and beverage industry. The company is widely recognized for operating a variety of retail and dining outlets, especially in travel locations such as airports and transit hubs, providing exceptional service to millions of customers annually. As a global corporation, Avolta upholds a commitment to operational excellence, innovation, and customer satisfaction, while fostering an inclusive and equitable workplace environment. The company takes pride in its dedication to equal opportunity employment, ensuring a diverse and respectful workforce that aligns with its corporate values and legal responsibilities.Employment within Avolta offers a rewarding career path, especially for those passionate about quick service restaurant management and retail operations. Within this dynamic environment, the Retail Food and Beverage General Manager I role represents a critical leadership position responsible for overseeing the operational success of a Quick Service Restaurant (QSR) or a small cluster of restaurants generating up to $5 million in annual sales. This leadership role is essential for maintaining the balance between financial performance, brand standards compliance, employee engagement, and delivering outstanding customer experiences.The Retail F&B General Manager I is entrusted with the full breadth of operational functions—ranging from workforce management, budget control, and vendor relationships to staff development and customer service excellence. The position involves a blend of strategic decision-making and hands-on management, including ensuring opening and closing procedures are executed correctly, managing workforce scheduling and shift planning, interviewing and hiring staff, coaching and mentoring team members, and fostering a culture of diversity and engagement. The General Manager also takes full profit and loss (P&L) responsibility, analyzing operational and financial reports to implement actionable strategies that maximize revenue and profitability.This position requires a proactive approach towards maintaining operational efficiency, which includes overseeing ordering and receiving processes, coordinating with vendors, ensuring equipment functionality, minimizing waste, and supporting community-oriented programs like food donations. The General Manager is also responsible for compliance with brand standards, contractual agreements, and regulatory requirements. They spearhead marketing initiatives and promotional activities to drive customer engagement and sales growth.Furthermore, the role demands thorough training programs to maintain high skill levels across the team, embracing technological advancements such as POS and inventory management systems to streamline operations. Resolving complex customer and associate issues is a vital part of the job, requiring strong interpersonal skills and innovative problem-solving techniques. Ensuring compliance with health and safety regulations is critical, involving staff training on protocols and maintaining audit readiness.Overall, this role offers an excellent opportunity for experienced restaurant managers to lead a vibrant team within a respected organization that values operational excellence, employee development, and exceptional service delivery. With a competitive salary range of $55,932 to $63,922 per year, plus quarterly bonuses, the position provides both financial incentives and career growth potential in a dynamic and supportive environment.