F&B Food Runner/IRD server - FT

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $13.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

401(k) Plan

meal discounts

Employee assistance program

Retirement Plan

Job Description

Sage Hospitality Group is a renowned hospitality company known for its dedication to excellence and creating memorable experiences for guests. With a strong presence in the hotel and restaurant industry, Sage Hospitality Group believes in enriching lives one experience at a time. The company empowers its employees to make a positive impact on their communities by delivering genuine service that fosters strong relationships with guests and ensures value for shareholders. Sage fosters a culture of innovation where independent thinkers and entrepreneurial spirits thrive, encouraging team members to forge new paths and take creative risks. This supportive environment emphasizes both personal and professional growth, reflecting the company's commitment to its workforce beyond day-to-day job functions.

Hotel Van Zandt, located in the heart of Austin’s vibrant Rainey Street District, is part of the Sage Hospitality portfolio. This independent hotel features 319 guest rooms and boasts more than 25,000 square feet of meeting and event space, making it a popular destination for both leisure and business travelers. The hotel’s lively ambiance is enhanced by live music performances at Geraldine’s, energetic poolside programming, and frequent pop-up events that showcase the spirit and culture of Austin. The guest experience here is designed to be dynamic, memorable, and unmistakably tied to the city’s unique character.

The Food and Beverage (F&B) Food Runner/IRD Server role at Hotel Van Zandt is a pivotal position focused on providing outstanding service in multiple venues including guest rooms, restaurant outlets like Geraldine’s and Brass Poppy, and the pool deck. This hybrid role combines delivery, order taking, and serving responsibilities to ensure guests receive timely, accurate, and professional food and beverage service. The ideal candidate will be detail-oriented, customer-focused, and capable of working efficiently in a busy hospitality environment. Responsibilities include the setup, delivery, and retrieval of orders, ensuring packaging standards and presentation quality, as well as maintaining cleanliness and organization in food service areas.

This full-time, tipped position offers a competitive hourly wage of $13.00 and presents great opportunities for team members passionate about hospitality and guest satisfaction. The role involves engaging with guests to anticipate their needs, respond to requests, and contribute positively to their overall experience. The Food Runner/IRD Server will also play a part in maintaining company standards, maximizing profits through attentive service, and supporting the food and beverage team during service and downtime. This position demands physical stamina for prolonged standing, walking, and carrying up to 50 lbs regularly, making it suitable for energetic individuals who enjoy an active work environment.

Joining Sage Hospitality Group and Hotel Van Zandt means becoming part of a community that values creativity, hard work, and a commitment to deliver unforgettable hospitality experiences. Individuals passionate about providing genuine service and eager for personal and professional advancement will find this opportunity rewarding and fulfilling.

Job Requirements

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Must be able to lift, push, pull and carry up to 50 lbs regularly
Must have ability to stand and walk for prolonged periods during shift
Must have ability to perform multiple tasks while maintaining attention to detail
Must be able to follow verbal and written instructions
Must be able to communicate verbally and in writing
Must be highly organized and able to pay attention to details in busy and noisy environments

Job Qualifications

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedures
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages

Job Duties

Retrieve food and beverage orders promptly from the kitchen
Deliver orders to designated locations including guest rooms, Geraldine’s, Brass Poppy, and the Pool Deck
Verify that all food and beverage items are properly packaged in their to-go containers when delivering to rooms
Ensure all plated items delivered to venues are accurate and meet presentation standards
Verbally announce each plate and place it at the correct seat number when delivering to restaurant outlets
Check to-go orders for completeness, including required utensils, napkins, condiments, and drink accompaniments appropriate for the number of guests
Keep guest hallways clean by relocating any hallway trays or trash to designated landing shelves while on delivery rounds