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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,100.00 - $60,600.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Fitness facilities
Job Description
Kessler Hospitality is a distinguished operator renowned for its portfolio of artistically inspired boutique hotels, each offering a unique blend of luxurious accommodations and enriching ambiance. With a presence spanning Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality has carved a niche for itself by embedding exquisite art, music, and cultural influences into every property. These hotels attract individualist travelers seeking redefined Bohemian luxury and unforgettable experiences. The company's portfolio ranges from cutting-edge downtown icons to premier luxury lodges, entertainment destinations, and elite ski lodges, prominently including the founding properties of the Marriott Autograph Collection, setting a... Show More
Job Requirements
- At least 2 years of progressive experience in a hotel or related field
- Or a 4-year college degree
- Or a 2-year college degree and 1 or more years of related experience
- Long hours sometimes required
- Medium work - exerting up to 50 pounds of force occasionally
- Ability to communicate effectively both verbally and in writing with all levels of employees and guests
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attend all hotel-required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards to encourage safe and efficient operations
- Maximize productivity and assist in problem solving
- Handle problems including anticipating, preventing, identifying, and solving
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Maintain a warm and friendly demeanor at all times
- Perform other duties as requested by management
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- Or a 4-year college degree
- Or a 2-year college degree and 1 or more years of related experience
- Effective verbal and written communication skills
- Ability to handle guest and employee concerns attentively and courteously
- Multitasking and prioritization skills
- Ability to maintain confidentiality
- Knowledge of local liquor laws, health and sanitation regulations
- Experience in staff training and performance management
- Familiarity with F&B operations and loss prevention practices
- Proven leadership and supervisory abilities
- Strong problem-solving skills
Job Duties
- Oversee all aspects of the daily operation of the outlet
- Supervise outlet personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring attention
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet
- Prepare and submit required reports in a timely manner
- Ensure preparation of reports including wage progress, payroll, revenue, employee schedules, and quarterly action plans
- Monitor quality of service in F&B outlet
- Assist in menu planning and preparation
- Ensure compliance with all local liquor laws, health and sanitation regulations
- Ensure compliance with SOPs in all outlets
- Ensure compliance with requisition procedures
- Be visible on the floor and assist staff during each meal period
- Conduct staff performance reviews
- Ensure training of employees on SOPs and job tasks
- Conduct departmental and hotel training
- Interview candidates for front-of-house F&B positions
- Complete tip reporting
- Implement and monitor corporate promotions
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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