F&B Assistant Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

meal discounts

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company renowned for its impressive portfolio valued at over $15 billion and consisting of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a legacy of 30 years as an innovator in the hospitality sector, Highgate expertly manages all phases of the property lifecycle, including planning, development, recapitalization, and disposition. The company's success is grounded in its diverse portfolio, which includes bespoke lifestyle hotel brands, legacy hotel brands, and independent hotels and resorts, all featuring modern programming and advanced digital strategies. Highgate's use of cutting-edge revenue management tools allows it to identify evolving market trends swiftly, maximizing asset value and ensuring consistent outperformance. Supported by a global executive team of hospitality industry veterans and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands, positioning itself at the forefront of the hospitality market.

The role of Assistant Food and Beverage (F&B) Manager is based at the iconic InterContinental New York Times Square, a prestigious 36-story hotel located in Midtown Manhattan's Theatre District, offering a tranquil retreat amidst the dynamic atmosphere of Times Square. This role plays a critical part in maintaining the high standards of service and profitability in the hotel's F&B outlets. The Assistant F&B Manager will coordinate, supervise, and direct all aspects of daily operations while ensuring superior product quality and exceptional guest service. Responsibilities include marketing initiatives to boost business growth, minimizing employee turnover through effective leadership, managing revenue and payroll budgets, and maintaining consistently high productivity levels without compromising quality. The position demands excellent problem-solving skills to handle guest complaints promptly and a proactive approach in staff training, performance reviews, and compliance with health, safety, and liquor laws. Being visible on the floor during service periods and coordinating with other managers to address operational issues are essential functions. This dynamic role requires a dedicated professional capable of multitasking in a fast-paced luxury hotel environment to ensure guest satisfaction and uphold Highgate's reputation for excellence.

Job Requirements

Education level of at least a high school diploma
Minimum 2 years of progressive experience in hotel or related field
Ability to lift and exert up to 50 pounds occasionally and 20 pounds frequently or constantly
Effective communication skills both verbal and written
Ability to multitask and prioritize
Must attend all required meetings and training sessions
Must maintain high standards of personal appearance and grooming
Ability to maintain confidentiality of information
Must be attentive, friendly, courteous, and service oriented
Ability to work long hours when necessary
Must participate in management on duty coverage
Must comply with all safety and hotel regulations

Job Qualifications

At least 2 years of progressive experience in a hotel or a related field
Or a 4-year college degree
Or a 2-year college degree and 1 or more years of related experience
Must be able to communicate verbally and written effectively with all levels of employees and guests
Must be effective at listening, understanding, and clarifying concerns
Must be able to multitask and prioritize departmental functions
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Must participate in M.O.D. coverage as required
Must maintain high standards of personal appearance and grooming
Must comply with Highgate Hotel standards and regulations
Must be effective in handling problems including anticipating, preventing, identifying and solving problems
Must maintain confidentiality of information
Must maintain regular attendance in compliance with Highgate Hotel standards

Job Duties

Oversee all aspects of the daily operation of the outlet
Supervise outlet personnel
Respond to guest complaints in a timely manner
Work with other F&B managers and keep them informed of issues
Keep immediate supervisor fully informed of matters requiring attention
Assist in coordinating and monitoring all phases of loss prevention
Prepare and submit required reports in a timely manner
Ensure preparation of wage progress, payroll, revenue, employee schedules, quarterly action plans
Monitor quality of service in F&B outlet
Assist in menu planning and preparation
Ensure compliance with local liquor laws, health and sanitation regulations
Ensure compliance with SOPs and requisition procedures
Be visible on the floor and assist staff during meal periods
Conduct staff performance reviews
Ensure training of employees on SOPs and job tasks
Interview front-of-house F&B candidates
Complete tip reporting
Implement and monitor corporate promotions including buffet and three-meal concepts
Ensure overall guest satisfaction