FamilySearch Events Experience Manager

FamilySearch International is a global leader in family history and genealogy, committed to connecting families across generations through innovative technology and comprehensive genealogical resources. As a nonprofit organization sponsored by The Church of Jesus Christ of Latter-day Saints, FamilySearch offers one of the largest collections of historical records and provides services that empower individuals to discover, preserve, and share their family stories worldwide. The organization is renowned for hosting RootsTech, the largest family history event in the world, which attracts between 15,000 and 30,000 in-person attendees annually in Salt Lake City, along with millions of participants from over 230 countries and territories via its expansive online platform. This positions FamilySearch at the forefront of both heritage technology and community engagement within the genealogical field.\n\nThe role of FamilySearch Events Experience Manager is critical in supporting the strategic goals of FamilySearch International by leading the planning, development, and execution of diverse events ranging from intimate gatherings to large-scale international conferences like RootsTech. This position involves overseeing the entire event lifecycle, from conceptualization to delivery, ensuring that every event provides a world-class experience to attendees, vendors, and staff alike. The manager works closely with cross-functional teams, including engineering, content creators, marketing, and human resources, to create seamless event journeys both online and offline. A significant component of the role includes managing the global content database and the publication schedule tied to RootsTech and other educational initiatives throughout the year.\n\nIn addition, the Events Experience Manager directs staffing strategy for RootsTech and other events, aligning recruitment and training efforts with departmental goals to build a skilled and motivated event team. They assume full responsibility for customer service operations related to event communications, handling email inquiries, feedback surveys, and website responses to maintain high levels of satisfaction and engagement. This manager coordinates with research teams to gather and analyze feedback to drive continuous improvement in event offerings. Budget management is another key aspect, requiring strategic allocation and monitoring of publishing and operational funds to maximize efficiency and impact. The role also entails liaising with vendors to ensure top-quality event services and solutions that align with organizational standards.\n\nIdeal candidates for this position possess at least 8 years of experience in corporate or professional event management, demonstrating expertise in strategic planning, logistical coordination, and experience design. A bachelor’s degree is required, preferably in business management, marketing, communications, event management or related disciplines, with a master’s degree considered an asset. Successful applicants exhibit a relentless commitment to exceptional customer service and have a proven track record of delivering high-impact events that resonate deeply with diverse and international audiences. Strong leadership, autonomy, and self-motivation are essential, as is excellent project and time management capability. Communication skills are critical, including the ability to interact professionally and effectively with stakeholders at all organizational levels. The position values candidates who are proactive problem solvers, capable of anticipating challenges and crafting innovative solutions. Multinational experience and proficiency in a second language are considered advantageous but not mandatory.\n\nThis career offers an opportunity to contribute meaningfully to an organization dedicated to enriching lives by preserving and sharing the stories that bind families. Employees at FamilySearch are drawn not only by the innovative nature of the work but also by the chance to participate in the Lord's work through leveraging their unique talents and abilities. As a faith-based organization, FamilySearch requires that candidates be members of The Church of Jesus Christ of Latter-day Saints who are worthy of a temple recommend, reflecting the organization’s values and mission. FamilySearch is committed to equal employment opportunities and does not discriminate based on legally protected categories while providing reasonable accommodations to qualified individuals.