Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $19.25 - $24.50
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Job Description
EmBe is a community-centered organization dedicated to supporting families through comprehensive services and programs that foster growth, connection, and well-being. It is a well-established nonprofit entity known for its commitment to enhancing family experiences and empowering individuals of all ages. EmBe's mission centers on providing compassionate, inclusive, and high-quality support to its clients, aiming to create a positive impact within the local community through innovative programming and outreach initiatives.
EmBe is seeking a Family Experience Specialist to join their team on a part-time, hourly basis. This role serves as the vital first point of contact for staff, clients, and visitors entering the EmBe facility. The Family Experience Specialist is responsible for creating a welcoming, professional atmosphere that reflects the organization’s brand, mission, vision, and values at all times. This position places a strong emphasis on excellent customer service and hospitality, ensuring that every interaction enhances the overall family and visitor experience.
The successful candidate will monitor and greet individuals warmly as they arrive and depart, manage the front desk’s communications, and coordinate various administrative tasks that support the smooth operation of EmBe’s programs and services. Responsibilities include handling phone inquiries, coordinating scheduling and logistics, maintaining databases related to childcare, processing enrollments, and assisting with tracking staff training. The role also involves supporting new employee onboarding and providing administrative assistance such as copying, scanning, and preparing informational packets.
A key aspect of this position is the ability to maintain confidentiality and privacy with all incoming and outgoing information, which is critical given the sensitive nature of the families and children served by EmBe. The Family Experience Specialist must possess strong communication skills, both oral and written, exhibit professionalism in appearance and attitude, and be able to manage multiple projects simultaneously with thorough follow-through. Experience working with Microsoft Office suite is essential, particularly Word, Excel, Access, and Outlook.
This role requires a candidate with a passion for working with children and adults from diverse backgrounds, commitment to EmBe’s core values, and a welcoming, assertive, and energetic demeanor. A background check is mandatory for employment in this trusted position. If you are looking to make a meaningful difference and help shape positive family experiences in a supportive nonprofit environment, this opportunity with EmBe could be the perfect fit.
EmBe is seeking a Family Experience Specialist to join their team on a part-time, hourly basis. This role serves as the vital first point of contact for staff, clients, and visitors entering the EmBe facility. The Family Experience Specialist is responsible for creating a welcoming, professional atmosphere that reflects the organization’s brand, mission, vision, and values at all times. This position places a strong emphasis on excellent customer service and hospitality, ensuring that every interaction enhances the overall family and visitor experience.
The successful candidate will monitor and greet individuals warmly as they arrive and depart, manage the front desk’s communications, and coordinate various administrative tasks that support the smooth operation of EmBe’s programs and services. Responsibilities include handling phone inquiries, coordinating scheduling and logistics, maintaining databases related to childcare, processing enrollments, and assisting with tracking staff training. The role also involves supporting new employee onboarding and providing administrative assistance such as copying, scanning, and preparing informational packets.
A key aspect of this position is the ability to maintain confidentiality and privacy with all incoming and outgoing information, which is critical given the sensitive nature of the families and children served by EmBe. The Family Experience Specialist must possess strong communication skills, both oral and written, exhibit professionalism in appearance and attitude, and be able to manage multiple projects simultaneously with thorough follow-through. Experience working with Microsoft Office suite is essential, particularly Word, Excel, Access, and Outlook.
This role requires a candidate with a passion for working with children and adults from diverse backgrounds, commitment to EmBe’s core values, and a welcoming, assertive, and energetic demeanor. A background check is mandatory for employment in this trusted position. If you are looking to make a meaningful difference and help shape positive family experiences in a supportive nonprofit environment, this opportunity with EmBe could be the perfect fit.
Job Requirements
- High school diploma or GED
- Willingness and desire to work with children and adults of all ages and backgrounds
- Commitment to the values of the EmBe mission statement
- Professional attitude and appearance
- Ability to work proficiently with Microsoft Word, Excel, Access, and Outlook
- Ability to handle multiple projects simultaneously
- Background check required
Job Qualifications
- High school diploma or GED
- Bachelor’s degree preferred
- Previous customer service experience preferred
- Must have a willingness and desire to work with children and adults of all ages and backgrounds
- Unequivocally high customer service with an emphasis on hospitality
- Assertive, friendly, and energetic personality
- Ability to model excellent oral and written communications and teamwork
- Commitment to the values of the EmBe mission statement
- Professional attitude and appearance
- Ability to work proficiently with Microsoft Word, Excel, Access, and Outlook
- Ability to handle multiple projects simultaneously with thorough follow through and proactive communication
- Background check required
Job Duties
- Ensure EmBe brand, mission, vision, and values are reflected in all interactions
- Monitor and warmly greet all persons entering or leaving the building
- Maintain exemplary family and visitor experiences
- Answer and route incoming telephone calls in a friendly, professional manner
- Coordinate information, communication, supplies, and administrative procedures for the EmBe front desk
- Assist with tracking of staff trainings
- Handle daily cash receipt procedures, record keeping, childcare database maintenance, and general front-of-house communications
- Receive, sort, and distribute daily mail and deliveries
- Set up new employees and childcare parents in the childcare database
- Set up parent and visitor tours for the Manager
- Manage Outlook calendar for group spaces such as conference rooms and gym
- Assist employees with projects such as copying, scanning, faxing, collating, and laminating
- Prepare packets for new hires, family tour packets, and childcare room welcome packets
- Create and maintain all front desk forms and supplies
- Receive customer and client comments and direct them to the appropriate staff member
- File paperwork in childcare files and follow up on missing documentation
- Record time in/out sheets in the childcare database
- Process enrollments for childcare and school age care and keep immunization records up to date
- Serve as a backup to childcare for ratio and assist with children occasionally
- Keep front lobby organized and tidy
- Route deliveries as necessary and keep area free of clutter
- Perform other duties and responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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