Fairfield Inn & Suites San Jose Airport - Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.45
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
Join Fairfield Inn & Suites San Jose Airport, a premier hotel located adjacent to the VTA light rail station, offering guests convenient access to downtown San Jose and popular attractions such as the SAP Center, San Jose Convention Center, and The Tech Museum of Innovation. Positioned near Norman Y Mineta San Jose International Airport, our hotel provides a complimentary shuttle service for travelers, ensuring seamless arrivals and departures. Guests enjoy spacious rooms and suites equipped with modern amenities including free Wi-Fi and flat-panel TVs to stay connected and entertained during their stay. Each morning, guests can rejuvenate with a complimentary breakfast and relax in our scenic courtyard filled with palm trees and ample seating, creating a welcoming California ambiance.
Our commitment at Fairfield Inn & Suites San Jose Airport is to put our guests first, delivering exceptional hospitality and comfort in every interaction. We strive to create memorable experiences that encourage guests to return time and again. As a member of the Marriott International family, the hotel adheres to high standards of service and excellence, providing employees with opportunities for career growth and development within a reputable global brand.
We are currently seeking a dedicated Front Desk Agent to join our team and serve as the ultimate guest experience guru. This pivotal role places you as the welcoming face of our hotel, where you will master the art of providing warm greetings, smooth check-ins, and friendly farewells. The Front Desk Agent ensures that every guest interaction is effortless and inviting, setting the tone for an exceptional stay. This position requires a blend of excellent communication skills, quick problem-solving abilities, and the capacity to handle multiple tasks simultaneously. You will be responsible for managing reservations, check-ins, requests, and various guest services, maintaining a well-organized and efficient front desk environment.
As the key point of contact for guests, you will bring warm vibes and top-tier service to ensure every visitor feels right at home, whether addressing a quick question or fulfilling a significant request. Effective communication with guests and coordination with team members are vital to ensure smooth operations and a positive guest experience. Additionally, when challenges arise, your ability to think quickly and act smart will turn potential issues into satisfying resolutions.
This role is ideal for someone passionate about hospitality and dedicated to excellence in customer service. Whether you are an experienced hotel professional or seeking to grow your career in hospitality, this position offers the chance to shine and make a meaningful impact. Hired candidates will be eligible after an initial waiting period for a competitive benefits package, including daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Join us at Fairfield Inn & Suites San Jose Airport and become an integral part of a team that values your contributions and supports your growth in the hospitality industry.
Our commitment at Fairfield Inn & Suites San Jose Airport is to put our guests first, delivering exceptional hospitality and comfort in every interaction. We strive to create memorable experiences that encourage guests to return time and again. As a member of the Marriott International family, the hotel adheres to high standards of service and excellence, providing employees with opportunities for career growth and development within a reputable global brand.
We are currently seeking a dedicated Front Desk Agent to join our team and serve as the ultimate guest experience guru. This pivotal role places you as the welcoming face of our hotel, where you will master the art of providing warm greetings, smooth check-ins, and friendly farewells. The Front Desk Agent ensures that every guest interaction is effortless and inviting, setting the tone for an exceptional stay. This position requires a blend of excellent communication skills, quick problem-solving abilities, and the capacity to handle multiple tasks simultaneously. You will be responsible for managing reservations, check-ins, requests, and various guest services, maintaining a well-organized and efficient front desk environment.
As the key point of contact for guests, you will bring warm vibes and top-tier service to ensure every visitor feels right at home, whether addressing a quick question or fulfilling a significant request. Effective communication with guests and coordination with team members are vital to ensure smooth operations and a positive guest experience. Additionally, when challenges arise, your ability to think quickly and act smart will turn potential issues into satisfying resolutions.
This role is ideal for someone passionate about hospitality and dedicated to excellence in customer service. Whether you are an experienced hotel professional or seeking to grow your career in hospitality, this position offers the chance to shine and make a meaningful impact. Hired candidates will be eligible after an initial waiting period for a competitive benefits package, including daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Join us at Fairfield Inn & Suites San Jose Airport and become an integral part of a team that values your contributions and supports your growth in the hospitality industry.
Job Requirements
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication skills
- ability to manage multiple tasks simultaneously
Job Duties
- greet guests warmly and provide exceptional customer service
- manage check-in and check-out processes efficiently
- handle guest reservations and requests
- communicate clearly and confidently with guests and team members
- resolve guest issues promptly and effectively
- multitask by juggling various front desk responsibilities
- maintain organized and accurate records
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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