Fairfield Inn & Suites Omaha East Council Bluffs - Front Desk Agent

Fairfield Inn & Suites Omaha East/Council Bluffs is a contemporary hotel located just outside Omaha, Nebraska, offering guests convenient access to a range of attractions in both Omaha and Council Bluffs, Iowa. Positioned near major event centers such as Centurylink Center Omaha, TD Ameritrade Park, and Ralston Arena, the hotel caters to both leisure and business travelers. Guests can enjoy family-oriented attractions such as the Omaha Zoo as well as events at the Mid-America Center. Business visitors benefit from proximity to significant local landmarks like the Google Data Center, Jennie Edmundson Hospital, and Creighton University. The hotel provides comfortable amenities including free daily breakfast, free WiFi throughout the property, indoor pool, hot tub, on-site fitness center, and laundry facilities to ensure a pleasant and convenient stay.

As a Front Desk Agent at Fairfield Inn & Suites Omaha East/Council Bluffs, you will be the ultimate guest experience guru, the welcoming face of the hotel who masters the art of warm welcomes, smooth check-ins, and friendly farewells. This role is pivotal in creating memorable first impressions and lasting guest relationships by ensuring each interaction is warm and effortless. The Front Desk Agent handles a range of responsibilities behind the scenes to keep the front desk operations running seamlessly. This includes managing reservations, coordinating guest requests, addressing unexpected situations with quick problem-solving skills, and maintaining an organized workflow while juggling multiple tasks.

This full-time position offers a competitive benefits package following an initial waiting period, including medical, dental, and vision coverage, short-term and long-term disability income protection, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. The company is also introducing a daily pay option. Experience in hospitality or familiarity with hotel management software and Microsoft Office suite is preferred, although a high school diploma or equivalent is required. If you have a passion for hospitality and enjoy being a key player in delivering exceptional customer service, this role offers a rewarding career opportunity in a dynamic and guest-focused environment. Join the team and become the central figure in crafting unforgettable guest experiences at one of the region's renowned hotel properties.