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Fairfield Inn & Suites Minneapolis St Paul Airport - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Fairfield Inn & Suites Minneapolis Saint Paul Airport is a vibrant hotel that serves a diverse clientele including business travelers and leisure guests. Conveniently located just minutes from major attractions such as the Mall of America, Downtown St. Paul, Target Field, Xcel Energy Center - home of the Minnesota Wild, US Bank Stadium, and the Minnesota Vikings training camp in Eagan MN, this hotel provides a perfect blend of comfort and accessibility. Known for its warm hospitality, modern amenities, and commitment to guest satisfaction, the hotel aims to offer an inviting and memorable stay experience. The property caters to a... Show More
Job Requirements
- Open and flexible availability including weekends and holidays for all shifts
- Prior hotel front desk experience required
- High school diploma or equivalent
- Valid driver’s license
- Compliance with certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid may be required
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Knowledge of customer service and hospitality management principles
- Strong communication and leadership skills
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Handle reservations, VIP requests, and guest inquiries efficiently
- Track operational logs, manage messages and packages with professionalism and speed
- Monitor and adjust room rates, packages, and promotions to maximize revenue
- Lead and train front desk staff to maintain high service standards
- Address and resolve guest concerns and workplace issues with confidence and creativity
- Ensure compliance with safety procedures and hospitality standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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