Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.25
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Fairfield Inn & Suites by Marriott Lafayette, IN, stands as a beacon of comfort and convenience in the heart of Lafayette. This prominent hotel is recognized for its exceptional service, strategic location near Purdue University and Mackey Arena, and a suite of thoughtful amenities designed to enhance every guest's stay. The hotel offers guests a vibrant and inviting lobby space ideal for socializing, working, or relaxing. Guests can also enjoy free Wi-Fi, an on-site fitness center, an indoor pool, and a complimentary hot breakfast featuring a variety of fresh and delicious options. This property caters to both business and leisure travelers seeking quality accommodation close to major local attractions like Indiana Beach, Subaru of Indiana Automotive, and Caterpillar Lafayette.
The Front Desk Agent position at Fairfield Inn & Suites by Marriott Lafayette is a pivotal role central to the guest experience. The Front Desk Agent will serve as the welcoming face of the hotel, providing warm, efficient, and friendly service at all times. This role demands open availability from 7 AM to 3 PM including weekends, with Friday, Saturday, and Sunday shifts being mandatory. As the primary contact for guests, the agent will handle check-ins, check-outs, reservations, and guest inquiries with professionalism and a positive attitude. This position requires multitasking and problem-solving skills to manage the dynamic environment of a hotel front desk effectively. You will need to master communication, use hotel management software proficiently, and maintain the smooth operation of the front desk area.
This role is ideal for individuals passionate about hospitality and guest service, eager to create lasting impressions and memorable stays for guests. Full-time employees, after an initial waiting period, are eligible for a comprehensive benefits package including daily pay options, medical, dental, and vision insurance, short- and long-term disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. The Fairfield Inn & Suites Lafayette is committed to fostering a supportive workplace where every team member contributes to delivering top-tier guest satisfaction and experiences the rewards of working for a highly respected brand in the hotel industry.
The Front Desk Agent position at Fairfield Inn & Suites by Marriott Lafayette is a pivotal role central to the guest experience. The Front Desk Agent will serve as the welcoming face of the hotel, providing warm, efficient, and friendly service at all times. This role demands open availability from 7 AM to 3 PM including weekends, with Friday, Saturday, and Sunday shifts being mandatory. As the primary contact for guests, the agent will handle check-ins, check-outs, reservations, and guest inquiries with professionalism and a positive attitude. This position requires multitasking and problem-solving skills to manage the dynamic environment of a hotel front desk effectively. You will need to master communication, use hotel management software proficiently, and maintain the smooth operation of the front desk area.
This role is ideal for individuals passionate about hospitality and guest service, eager to create lasting impressions and memorable stays for guests. Full-time employees, after an initial waiting period, are eligible for a comprehensive benefits package including daily pay options, medical, dental, and vision insurance, short- and long-term disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. The Fairfield Inn & Suites Lafayette is committed to fostering a supportive workplace where every team member contributes to delivering top-tier guest satisfaction and experiences the rewards of working for a highly respected brand in the hotel industry.
Job Requirements
- Open availability from 7 AM to 3 PM including weekends
- Friday, Saturday, and Sunday shifts required
- High school diploma or equivalent
- Experience in a related field preferred
- Familiarity with hotel management software
- Proficient with Microsoft Office
- Strong customer service skills
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel or hospitality industry preferred
- Proficient in hotel management software
- Skilled in Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve effectively
- Friendly and approachable demeanor
Job Duties
- Greet and welcome guests with a warm and friendly attitude
- Manage check-in and check-out processes efficiently
- Handle guest reservations and inquiries promptly
- Resolve guest issues and complaints with professionalism and a positive approach
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Utilize hotel management software and Microsoft Office for daily tasks
- Maintain accurate financial transactions and documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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