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Fairfield Inn & Suites Austin South - Operations Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Fairfield Inn Austin South is a popular hotel located just 8 miles from Austin-Bergstrom Airport, making it an excellent choice for both business and leisure travelers visiting the south Austin area. The hotel is conveniently situated near major attractions such as the University of Texas at Austin, Circuit of the Americas, and Zilker Park. It offers guests a comfortable stay with amenities including refreshed hotel rooms featuring plush Marriott bedding, 32-inch flat-screen TVs, and complimentary WiFi. The property also boasts a free hot breakfast buffet, a 24-hour fitness center, an indoor pool, and free onsite parking, catering to families and... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 to 3 years of hotel or related experience
- valid driver’s license for the applicable state
- effective communication skills
- ability to work under pressure and handle guest disputes
- proactive and able to show initiative
- strong problem-solving skills
- ability to maintain composure and objectivity
- able to assimilate and modify complex information
- good listening skills
- understanding of financial data and arithmetic
- ability to handle cash and secure sensitive information
- willingness to work varied schedules
- represent the company professionally and with integrity
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- high school diploma or equivalent
- valid driver’s license for applicable state
- ability to convey information and ideas clearly
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well under stressful, high pressure situations
- ability to handle guest objections and disputes satisfactorily
- initiative in job performance including anticipating needs
- ability to maintain composure and objectivity under pressure
- effective problem handling skills including anticipation, prevention, identification, and resolution
- ability to assimilate complex information from multiple sources
- effective listening and understanding skills
- ability to work with and understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling
- maintain high standards of personal appearance and grooming including proper uniform and name tag
- maintain a friendly and warm demeanor at all times
- comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- establish and maintain good communications and teamwork with fellow associates and other departments
- monitor all VIP and special guest requests and be familiar with all in-house groups
- fully comprehend and execute all relevant phases of the front desk computer system and checklist
- be familiar with PMS system used in the hotel
- monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages as applicable
- follow and enforce all Aimbridge Hospitality policies
- ensure employees are attentive, friendly, helpful, and courteous
- assist in preparation of staff schedules according to business forecast
- assist food and beverage, front desk, and housekeeping departments based on volume and need
- assist in training new hires and current associates regularly
- assist the FOM in ensuring associates maintain Aimbridge standards including answering phones and guest request logs
- be familiar with emergency procedures and able to react appropriately
- assist in monthly inventories and reconciliations
- immediately follow up on accidents, problems, or guest complaints in food and beverage and front desk areas
- answer all guest inquiries in a timely and professional manner
- help maintain productivity levels at or above budgeted standards
- perform other duties and attend meetings or training as required by management
- maintain access to back of house areas and handle sensitive information securely
- demonstrate ability to handle cash, prepare and deposit cash drops, and balance bank
- interact with guests and colleagues occasionally unsupervised
- access and control sensitive hotel areas including hotel safe, master keys, guestrooms, storage/liquor room, and secured file cabinets
- drive safely on behalf of the company
- maintain a high level of trust and responsibility
- represent the company with good character and sound judgement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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