Denny's logo

FAD Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and Development
Paid holidays

Job Description

Denny's is a well-established American diner chain known for its commitment to providing excellent service, quality food, and a welcoming atmosphere to guests across multiple locations. With a rich history in the restaurant industry, Denny's has built a reputation for being a family-friendly environment that emphasizes inclusivity and customer satisfaction. The company operates numerous units nationwide, each maintaining high standards of cleanliness, hospitality, and food safety. Denny's prides itself on fostering a positive workplace culture where employee development, teamwork, and operational excellence are core priorities. This ensures that every customer enjoys a consistent and delightful dining experience.

The role of Restaurant Manager at Denny's is central to the success of each unit. This leadership position requires managing overall daily operations to deliver on the brand promise, the Service Profit Chain (SPC), and other company standards. The Restaurant Manager is responsible for recruiting, training, and developing a dedicated team that provides exceptional internal and external service. The goal is to build restaurant sales and profits while maintaining compliance with policies, procedures, and all regulatory requirements. This position demands strong managerial skills, a commitment to food quality and safety, and the ability to motivate and inspire staff.

Key responsibilities include managing staffing levels, implementing training programs, fostering a positive and fun work environment, and ensuring operational performance excellence. The Restaurant Manager plays a critical role in guest satisfaction by ensuring team members consistently deliver excellent service and uphold food safety standards. Monitoring financial performance, identifying trends, and executing improvement plans are also essential duties. From a business management perspective, the role involves strategic decision-making, budgeting, and cost control to protect and enhance the Denny's brand reputation.

Candidates for this position should possess strong leadership and communication skills, ethical integrity, and a passion for hospitality. Experience in managing a service-oriented business and the ability to handle ambiguity, rapid change, and high-pressure situations are crucial. The Restaurant Manager must be proficient in restaurant operational systems, have good analytical skills, and be adept at problem-solving. Additionally, this role requires valid driver’s license and the ability to travel between locations as needed.

Overall, this role offers a dynamic and rewarding career opportunity for individuals interested in restaurant management. The Restaurant Manager not only ensures efficient restaurant operations but also contributes to a positive dining experience for guests and a supportive workplace for employees. This is a full-time position that plays a vital role in maintaining Denny’s status as a leading restaurant chain renowned for its quality service and strong team culture.

Job Requirements

  • Must be at least 18 years old
  • ability to stand and walk approximately 85%-95% of shift
  • ability to lift and carry 10-65 lbs
  • ability to move freely throughout the restaurant
  • ability to operate restaurant equipment
  • ability to drive a motor vehicle
  • ability to operate a computer keyboard
  • ability to complete Restaurant Manager training classes
  • must be ServSafe certified
  • ability to speak, read, and write English effectively
  • possession of valid drivers license and insurance
  • willingness to use personal vehicle for bank deposits and travel to other locations
  • must demonstrate integrity and ethical conduct.

Job Qualifications

  • High school diploma, G.E.D. or equivalent required
  • associates or bachelors degree preferred
  • internal promote: minimum of 1+ years of experience as an associate manager and/or 2 years as a first assistant manager
  • external recruit: minimum of 3 years managing a service concept with full P&L responsibility
  • must be 100% certified in all workstations
  • must complete Restaurant Manager training classes
  • must be ServSafe certified
  • ability to speak, read, and write effectively in English
  • excellent interpersonal skills
  • ability to perform and understand basic math
  • proven analytical and organizational skills
  • proficient knowledge of personal computers and related software
  • possession of a valid drivers license and insurance
  • ability to use personal vehicle for bank deposits and business travel
  • demonstrates integrity and ethical behavior.

Job Duties

  • Recruits, selects, trains, develops, and evaluates restaurant employees
  • monitors staffing levels to ensure sufficient development and talent
  • ensures systems for training employees on workstations are fully implemented and adhered to by management and crew
  • identifies and develops internal candidates for management and Team Leader positions
  • works with restaurant management team to ensure all facets of My Promise to You and the Service Profit Chain are executed
  • creates a restaurant environment that is employee friendly, fun, clean and safe
  • takes accountability for motivating and inspiring employees to achieve high performance
  • treats all employees with respect and dignity and regularly recognizes and rewards employees
  • understands and utilizes Dennys systems, processes, and tools
  • manages daily activities to achieve excellence in restaurant operational performance
  • provides an exceptional experience for guests by ensuring proper training and holding restaurant team accountable for delivering excellent guest service and food quality
  • reviews practices and modifies as needed to improve guest experience
  • responds to guest concerns and complaints in a timely and professional manner
  • maintains the brand image of restaurant cleanliness, maintenance, and excellent service
  • utilizes management information tools to analyze restaurant operational and financial performance
  • identifies trends and implements improvement plans
  • focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain
  • considers cost/benefit impact of financial decisions and protects the Dennys brand
  • monitors costs and adherence to budget and restaurant goals
  • demonstrates passion for the business and promotes the Dennys culture and values
  • manages professionally with integrity, honesty, and trust
  • remains calm under pressure
  • effectively manages conflict
  • serves as a strong role model who motivates and inspires employees
  • effectively trains, coaches, and provides learning opportunities
  • provides quality and timely performance feedback
  • passionate about providing a high-quality guest experience
  • demonstrates guest service techniques
  • maintains strong awareness of food quality and safety
  • willing and able to adjust to multiple demands and change
  • consistently makes high-quality decisions
  • attends to priorities and delegates work systematically.

Job Criteria

Experience

Mid Level (3-7 years)


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