Facility Manager - Residential Valet Operations

Walnut Creek, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $38.28 - $47.00

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) Plan

Employee assistance program

Parental leave

caregiver leave

Job Description

Millennium Tower is one of San Francisco's most iconic luxury residential skyscrapers, renowned for its exquisite architecture and premium living standards. Situated in the heart of San Francisco, California, this high-rise building offers unparalleled luxury and comfort to its residents. The building is managed with a strong emphasis on delivering world-class hospitality and service excellence, setting a benchmark in the luxury residential real estate market. The community comprises affluent residents who expect a superior level of service and attention to detail in every aspect of their living experience. The management team is dedicated to maintaining high standards throughout the building, ensuring not only comfort but also safety, elegance, and efficiency in all operations. This commitment to excellence necessitates having an expert leadership team, especially in residential valet operations and facility management, to uphold and enhance the distinguished reputation of Millennium Tower.

The role of Facility Manager - Residential Valet Operations is a pivotal position in the Operations - Field Department, under the guidance of the Senior Operations Manager. This full-time position is located at 301 Mission Street, San Francisco, CA. It offers a competitive compensation range from $38.28 to $47.00 per hour, reflecting the high level of responsibility and expertise required. The Facility Manager will play a vital role in overseeing daily operations related to the parking facility and valet services, ensuring that these services are executed with meticulous attention to detail and exceptional customer service. The successful candidate will come with a background in luxury hospitality or hotel residences, demonstrating leadership skills and a passion for delivering premium valet services.

Responsibilities of the Facility Manager include supervising staff, coaching and developing team members, maintaining high standards of cleanliness and safety in the garage and parking areas, and coordinating with the client and property management to sustain positive relations. The role also entails assisting in hiring, training, and scheduling employees, managing ticket inventory and cash flow, and responding promptly to incidents and guest concerns. Exceptional communication skills are required to interact professionally with residents, clients, and team members, ensuring that all issues and requests are addressed efficiently and respectfully.

This position demands an individual who can maintain a safe, efficient, and high-quality parking operation while enhancing the overall residential experience at Millennium Tower. The Facility Manager is also responsible for preparing detailed reports on the facility's operations and filling in for front-line valet roles as needed. This comprehensive leadership role is designed for a professional who thrives in a luxury service environment and has a proven record of managing complex facility operations with a customer-centric approach. The successful Facility Manager will contribute significantly to redefining luxury living by providing superior service and operational excellence throughout the facility.

Job Requirements

At least 18 years of age
Must successfully pass a background check in accordance with company policy and applicable laws
Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
Experience in supervisory roles
Prior involvement in parking or luxury hospitality operations preferred
Strong interpersonal and communication skills
Proficiency in Microsoft Office
Ability to manage cash flow and perform audits
Willingness to fill in front line positions as needed

Job Qualifications

Experience in account management and revenue collection
Previous supervisory experience
Previous experience in parking industry preferred
Excellent written and oral communication skills
Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Strong leadership and staff management skills
Ability to respond promptly to incidents and safety concerns
Proven ability to maintain client relationships and attend meetings
Skilled in maintaining cleanliness and overseeing maintenance projects

Job Duties

Assist in the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards
Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees
Act as a point of contact to client or Property Manager
attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship
Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards
supervise on-going maintenance projects to ensure quality and timely completion
Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness
Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required
Fill in to provide coverage for front line positions, as needed
Use respectful communication to assist guests with their questions, problems, and concerns
address escalated concerns from guests
Immediately respond to reports of accidents, incidents or safety concerns
Communicate professionally at all times with guests, client, and teammates