Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Recognition Programs and Rewards
travel discounts program
401(k) program with company match
Paid Time Off
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Paid parental leave
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a recognized leader in the vacation ownership industry, known for its innovation, commitment to quality, and continuous growth. As a subsidiary of Hilton Worldwide, the company offers exceptional vacation experiences, combining luxury accommodations with unique destinations around the globe. Hilton Grand Vacations operates multiple properties and resorts that cater to a diverse clientele seeking memorable and enjoyable vacations. The Fountains Resort is one of the notable properties within the Hilton Grand Vacations portfolio, providing a welcoming and dynamic environment for both guests and employees.
The company values its team members and emphasizes their importance as the foundation of its success. Hilton Grand Vacations offers a positive work culture, opportunities for advancement, and comprehensive benefits to ensure employee satisfaction. Employing a diverse workforce, the company practices equal opportunity employment and makes reasonable accommodations for individuals with disabilities.
The position available is for a Facilities Dispatcher at The Fountains Resort. This role is essential in maintaining the operational efficiency and productivity of the facilities team, which provides critical support services to the resort. The Facilities Dispatcher is responsible for receiving and managing work requests, dispatching tasks to the appropriate facilities staff, and tracking the completion of work orders to ensure timely service. The position requires strong organizational and communication skills, attention to detail, and the ability to multitask effectively under pressure.
The Facilities Dispatcher acts as the central communication hub between the facilities team and other resort departments, such as housekeeping and management. Handling incoming requests via telephone, email, radio, or the proprietary Asgard system, the dispatcher allocates resources, tracks progress, and follows up with members, owners, and guests to resolve any issues. This role also involves administrative tasks including data entry, reviewing time sheets, providing office support to managers, and generating reports. The dispatcher plays a critical role in fostering team productivity and ensuring that facilities operations contribute to the overall guest experience and company success.
Team members in this role are eligible for multiple benefits including daily pay options, recognition programs, travel discounts, 401(k) with company match, paid time off, paid sick days, employee stock purchase program, tuition reimbursement, and paid parental leave. The company also provides numerous learning and advancement opportunities to help employees grow their careers within Hilton Grand Vacations.
This full-time position is ideal for someone who exhibits initiative, strong problem-solving skills, and the ability to adapt to changing situations quickly. The Facilities Dispatcher must be customer service oriented, capable of managing multiple priorities simultaneously, and comfortable working independently with minimal supervision. This role is perfect for a proactive individual seeking long-term career growth in the hospitality and resort industry with a reputable employer like Hilton Grand Vacations.
The company values its team members and emphasizes their importance as the foundation of its success. Hilton Grand Vacations offers a positive work culture, opportunities for advancement, and comprehensive benefits to ensure employee satisfaction. Employing a diverse workforce, the company practices equal opportunity employment and makes reasonable accommodations for individuals with disabilities.
The position available is for a Facilities Dispatcher at The Fountains Resort. This role is essential in maintaining the operational efficiency and productivity of the facilities team, which provides critical support services to the resort. The Facilities Dispatcher is responsible for receiving and managing work requests, dispatching tasks to the appropriate facilities staff, and tracking the completion of work orders to ensure timely service. The position requires strong organizational and communication skills, attention to detail, and the ability to multitask effectively under pressure.
The Facilities Dispatcher acts as the central communication hub between the facilities team and other resort departments, such as housekeeping and management. Handling incoming requests via telephone, email, radio, or the proprietary Asgard system, the dispatcher allocates resources, tracks progress, and follows up with members, owners, and guests to resolve any issues. This role also involves administrative tasks including data entry, reviewing time sheets, providing office support to managers, and generating reports. The dispatcher plays a critical role in fostering team productivity and ensuring that facilities operations contribute to the overall guest experience and company success.
Team members in this role are eligible for multiple benefits including daily pay options, recognition programs, travel discounts, 401(k) with company match, paid time off, paid sick days, employee stock purchase program, tuition reimbursement, and paid parental leave. The company also provides numerous learning and advancement opportunities to help employees grow their careers within Hilton Grand Vacations.
This full-time position is ideal for someone who exhibits initiative, strong problem-solving skills, and the ability to adapt to changing situations quickly. The Facilities Dispatcher must be customer service oriented, capable of managing multiple priorities simultaneously, and comfortable working independently with minimal supervision. This role is perfect for a proactive individual seeking long-term career growth in the hospitality and resort industry with a reputable employer like Hilton Grand Vacations.
Job Requirements
- Dispatch or equivalent experience
- A minimum of one (1) years of administrative experience in related field required
Job Qualifications
- Dispatch or equivalent experience
- A minimum of one (1) years of administrative experience in related field required
- Computer proficiency in Microsoft Word, Excel and Outlook
- Excellent customer service skills
- Proficient in time management
- the ability to organize and manage multiple priorities
- Ability to take initiative and effectively adapt to changes
- Recognizes an emergency situation and takes appropriate action
- Able to establish and maintain a cooperative working relation
- Able to use good judgment
- work independently, with minimal direction
- Strong analytical and problem solving skills
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Performs well with frequent interruptions and/or distractions
Job Duties
- Receives incoming work requests via telephone, email, radio, or Asgard
- Dispatches work requests to facilities team members
- Tracks work order requests for timely completion
- Conducts follow-up calls to members, owners, and guests regarding submitted work requests
- Enters all work request information into Asgard, allocating time and parts
- Assigns radio and telephones to team members and retrieves at the end of shift
- Reviews daily time sheets and enters all tasks performed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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