Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Free Meal Every Shift
room discounts
Discounts at cafes, bars, restaurants and lounges
Free parking
Discounted monthly bus pass
Movie theater coupons
Career growth opportunities
Paid Time Off
Annual wage increases
Holiday pay
Jury Duty Pay
Bereavement Pay
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
Retirement benefits
Job Description
Hilton Milwaukee, located in the heart of downtown Milwaukee, is the flagship hotel of the Marcus Corporation known for its commitment to providing world-class hospitality and exceptional guest experiences. As the largest hotel in downtown Milwaukee, Hilton Milwaukee boasts upscale amenities, superior style, and a dedication to continuous innovation within the hospitality industry. The property has become a hub for travelers and visitors seeking unbeatable lodging, dining, and event experiences. Known for its prestigious brand and excellent service, Hilton Milwaukee offers a dynamic work environment where employees are encouraged to develop their careers and grow within a global hospitality leader.<... Show More
Job Requirements
- High school diploma required
- Equivalent work experience accepted
- At least 2 years of food and beverage supervisory experience
- Strong knowledge of food, beverage operations and preparation, including wines
- Proficient in inventory management and financial tracking
- Ability to stand and move throughout shifts in restaurant and kitchen areas
- Excellent communication skills in English
- Additional language skills preferred
- Skilled in guest and staff interaction with patience, tact and diplomacy
- Proficiency in Microsoft Office and POS systems
Job Qualifications
- Strong knowledge of food, beverage operations, and preparation techniques, including wines
- Proficient in managing inventory, revenue tracking, and financial statements
- Excellent communication skills in English
- Skilled in handling guest and staff interactions with patience, tact, and diplomacy
- High school diploma or equivalent work experience
- At least 2 years of food and beverage supervisory experience
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and POS systems
Job Duties
- Recruit, train, supervise, and manage restaurant staff to ensure efficient operations
- Conduct pre-shift meetings and provide ongoing training
- Engage positively with customers, resolve issues, and organize special events like receptions
- Monitor food quality, service standards, and cleanliness throughout the facility, taking corrective action as needed
- Control payroll, inventory, and equipment costs while maintaining par stock levels and profitability
- Use the POS system for accurate billing, revenue tracking, and reporting
- Enforce hotel sanitation, cleanliness, and housekeeping standards
- Build and maintain relationships with other hotel departments and vendors
- Oversee tip distribution, track menu updates, and ensure full floor coverage in all outlets
- Stay updated on industry trends and competitors
- Promote staff professionalism and administer sales and incentive programs
- Evaluate employee performance, maintain records, and ensure compliance with hotel policies
- Track emails, shift reports, payroll, and administrative tasks daily
- Conduct monthly training, track guest satisfaction metrics, and update outlet par sheets
- Align purchase orders with the general ledger and checkbook
- Oversee Food & Beverage outlet operations during the PM shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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