Extended Stay America Premier Suites Colorado Springs - Front Desk Agent

Extended Stay America Premier Suites emphasizes creating a supportive, collaborative work environment where employees feel like part of a family. The team celebrates successes monthly with team-building activities and events that foster a close-knit culture. This environment allows employees to grow professionally while enjoying a sense of belonging and accomplishment. The Front Desk Agent plays a crucial role within this environment, serving as the welcoming face of the hotel and ensuring that every guest's stay is smooth, enjoyable, and memorable.

As a Front Desk Agent at Extended Stay America Premier Suites, you will be the cornerstone of the guest experience, providing top-tier customer service that embodies warmth, friendliness, and professionalism. Your responsibilities will include managing guest check-ins and check-outs efficiently, handling reservations accurately, and addressing guest inquiries and concerns promptly to maintain high levels of guest satisfaction. You will be expected to demonstrate exceptional communication skills, both verbal and written, to interact effectively with guests and team members alike. Moreover, problem-solving skills are essential as you will need to quickly evaluate situations and implement appropriate solutions to guest challenges.

This role also requires the ability to multitask effectively, as Front Desk Agents manage several duties simultaneously, ensuring that all operations at the front desk run seamlessly. Basic financial proficiency is important to handle billing and payments accurately, as you will be responsible for transactions and maintaining financial data related to guest accounts.

The position requires a high school diploma or its equivalent, with prior experience in the hospitality or related field preferred. Familiarity with hotel management software and Microsoft Office applications is beneficial to support daily operations efficiently.

Extended Stay America Premier Suites offers a competitive full-time benefits package after the initial waiting period. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401(k) retirement plan. Notably, this position also offers daily pay options to provide financial flexibility for employees. Joining this team means becoming part of a place that values your growth, success, and sense of belonging in a dynamic and friendly work culture.Show Less