Extended Stay America Premier Kyle - Front Desk Agent

Kyle, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Extended Stay America Premier Suites Austin / Kyle is a well-established hospitality provider specializing in long-term accommodations. This hotel delivers a home-like atmosphere through spacious suites equipped with fully functional kitchens, complimentary high-speed Wi-Fi, and healthy grab-and-go breakfast options. The property caters to travelers who require a stay of a week, month, or longer, including those relocating or working temporarily in the area. Features such as on-site laundry facilities and pet-friendly rooms enhance the convenience and comfort level offered to guests. Known for its dependable service and guest-focused philosophy, Extended Stay America aims to provide a consistent and welcoming environment, making it a preferred choice for both business and leisure travelers.

As a Front Desk Agent at Extended Stay America Premier Suites Austin / Kyle, you will serve as the first point of contact and the face of the hotel. Your primary role is to create a memorable first impression by greeting and assisting guests warmly and efficiently. Responsibilities include managing check-ins and check-outs, responding promptly to guest inquiries, coordinating with team members to meet guest needs, and handling reservations with precision. This position demands excellent communication skills, quick thinking, and multitasking ability in a fast-paced hospitality setting. The Front Desk Agent is instrumental in ensuring smooth operational flow at the front desk while upholding the highest service standards. This is a full-time position offering a competitive benefits package after an initial waiting period. The role offers an excellent opportunity for candidates who excel in customer service and wish to advance their career in hotel management or hospitality services. Salary details can be discussed during the interview process, with an added advantage of daily pay availability, making it an attractive option for job seekers in the hospitality industry.

Job Requirements

High school diploma or equivalent
Experience in a hotel or related field preferred
Familiarity with hotel management software and Microsoft Office suite

Job Qualifications

High school diploma or equivalent
Experience in hospitality or hotel front desk preferred
Proficiency with hotel management software
Strong communication skills
Ability to multitask and work in a fast-paced environment
Problem-solving skills
Familiarity with Microsoft Office suite

Job Duties

Greet guests warmly and provide exceptional customer service
Manage guest check-ins and check-outs efficiently
Handle reservations and coordinate guest requests
Communicate clearly with guests and team members to ensure smooth operations
Resolve guest complaints and issues promptly
Maintain organization of the front desk area and hotel records
Perform administrative tasks using hotel management software and Microsoft Office