Extended Stay America Fort Worth - City View - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Extended Stay America - Fort Worth - City View is a trusted hospitality establishment dedicated to providing a comfortable and practical residential-style experience for guests staying several nights or longer. Located conveniently off I-20 in Fort Worth, Texas, this hotel offers easy access to popular local attractions including the Fort Worth Zoo, the Fort Worth Botanic Garden, the Modern Art Museum of Fort Worth, and the Fort Worth Water Gardens. Known for its spacious suites equipped with full kitchens, complimentary Wi-Fi, grab-and-go breakfast options, on-site laundry facilities, and pet-friendly accommodations, Extended Stay America creates a welcoming, home-like atmosphere that caters especially to long-term visitors and business travelers.
The Front Desk Agent at Extended Stay America - Fort Worth - City View is a critical ambassador for guest experience, acting as the first point of contact and the last memorable interaction of a guest's visit. This role demands a warm, professional individual who excels at making every guest feel personally attended to and valued. Beyond simply greeting guests, the Front Desk Agent manages all aspects of check-ins, check-outs, reservation handling, and guest inquiries with a smooth, efficient manner that enhances the hotel’s reputation for outstanding hospitality.
As the face of the hotel, the Front Desk Agent must possess exceptional communication skills, demonstrating a friendly and helpful demeanor that reassures and delights guests. This position requires juggling various responsibilities simultaneously — from managing reservation systems and coordinating with housekeeping and maintenance teams to resolving guest complaints promptly and professionally. The ideal candidate will thrive in a fast-paced environment, showcasing quick thinking and problem-solving skills to address unexpected situations gracefully.
This is a full-time opportunity offering a competitive salary with access to a comprehensive benefits package following the initial waiting period. Benefits include medical, dental, and vision coverage, short- and long-term disability income, life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel now offers daily pay options, adding flexibility and convenience for team members.
Candidates should have at least a high school diploma or equivalent, with previous experience in hotel or customer service-related fields preferred. Familiarity with hotel management software and Microsoft Office applications is beneficial. This role not only calls for technical proficiency but also requires a genuine passion for hospitality and the ability to create positive, memorable experiences that encourage guest loyalty. Joining the team here means becoming part of a supportive environment where staff members work collaboratively to maintain the hotel’s high standards of service in a thriving metro area.
The Front Desk Agent at Extended Stay America - Fort Worth - City View is a critical ambassador for guest experience, acting as the first point of contact and the last memorable interaction of a guest's visit. This role demands a warm, professional individual who excels at making every guest feel personally attended to and valued. Beyond simply greeting guests, the Front Desk Agent manages all aspects of check-ins, check-outs, reservation handling, and guest inquiries with a smooth, efficient manner that enhances the hotel’s reputation for outstanding hospitality.
As the face of the hotel, the Front Desk Agent must possess exceptional communication skills, demonstrating a friendly and helpful demeanor that reassures and delights guests. This position requires juggling various responsibilities simultaneously — from managing reservation systems and coordinating with housekeeping and maintenance teams to resolving guest complaints promptly and professionally. The ideal candidate will thrive in a fast-paced environment, showcasing quick thinking and problem-solving skills to address unexpected situations gracefully.
This is a full-time opportunity offering a competitive salary with access to a comprehensive benefits package following the initial waiting period. Benefits include medical, dental, and vision coverage, short- and long-term disability income, life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel now offers daily pay options, adding flexibility and convenience for team members.
Candidates should have at least a high school diploma or equivalent, with previous experience in hotel or customer service-related fields preferred. Familiarity with hotel management software and Microsoft Office applications is beneficial. This role not only calls for technical proficiency but also requires a genuine passion for hospitality and the ability to create positive, memorable experiences that encourage guest loyalty. Joining the team here means becoming part of a supportive environment where staff members work collaboratively to maintain the hotel’s high standards of service in a thriving metro area.
Job Requirements
- High school diploma or equivalent
- previous experience in hotel or customer service preferred
- knowledge of hotel management software
- ability to use Microsoft Office
- strong interpersonal and communication skills
- ability to work in a fast-paced environment
- willingness to provide excellent guest service
Job Qualifications
- High school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- strong communication skills
- ability to multitask effectively
- excellent problem-solving abilities
Job Duties
- Greet guests warmly and provide exceptional customer service
- manage guest check-ins and check-outs efficiently
- handle reservations and accommodate special requests
- communicate clearly with guests and team members
- resolve guest issues and complaints promptly and professionally
- multitask by managing front desk operations and administrative duties
- maintain accurate financial transactions and records
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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