Extended Stay America Dallas - Plano Parkway - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Extended Stay America - Dallas - Plano is a well-established hotel providing a practical and residential-style lodging experience tailored especially for guests who require stays of several nights or longer. Situated conveniently just off the Dallas North Tollway, the hotel offers easy access to popular local attractions including the Dallas World Aquarium, Crayola Experience Plano, Galleria Dallas, and the Perot Museum of Nature and Science. With well-appointed spacious suites featuring full kitchens, dedicated work areas, and essential amenities, the property delivers a comfortable and home-like atmosphere that supports extended stays.
As a member of the team at Extended Stay America - Dallas - Plano, you will be part of a workplace that values consistent, dependable hospitality in a growing North Dallas community. The hotel prides itself on creating a straightforward and inviting environment not only for its guests but also for its team members, who play a critical role in delivering quality customer service day in and day out.
The Front Desk Agent position at Extended Stay America encompasses the vital role of being the hotel's first point of contact with guests, making a strong first impression, and ensuring that guests experience seamless and welcoming service throughout their stay. The individual in this position acts as the face of the hotel, offering warm welcomes, smooth check-ins, and friendly farewells, while also managing the complexities behind the scenes such as reservations and guest requests with precision and care.
This role demands a blend of excellent interpersonal skills, multitasking ability, and quick problem-solving to handle a variety of guest needs and operational duties that keep the front desk running efficiently. The ideal candidate will become the ultimate guest experience guru, dedicated to making every interaction effortless and memorable. You will have the opportunity to utilize your communication strengths, organizational skills, and hospitality knowledge to maintain a positive atmosphere, turning first impressions into lasting memories.
Position employment is full time, with an attractive compensation package including opportunities for daily pay after an initial wait period, plus comprehensive benefits covering medical, dental, and vision insurance, short- and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. This role offers not only a chance to grow professionally within the hospitality industry but also to join a supportive team environment committed to excellent guest service and employee well-being.
As a member of the team at Extended Stay America - Dallas - Plano, you will be part of a workplace that values consistent, dependable hospitality in a growing North Dallas community. The hotel prides itself on creating a straightforward and inviting environment not only for its guests but also for its team members, who play a critical role in delivering quality customer service day in and day out.
The Front Desk Agent position at Extended Stay America encompasses the vital role of being the hotel's first point of contact with guests, making a strong first impression, and ensuring that guests experience seamless and welcoming service throughout their stay. The individual in this position acts as the face of the hotel, offering warm welcomes, smooth check-ins, and friendly farewells, while also managing the complexities behind the scenes such as reservations and guest requests with precision and care.
This role demands a blend of excellent interpersonal skills, multitasking ability, and quick problem-solving to handle a variety of guest needs and operational duties that keep the front desk running efficiently. The ideal candidate will become the ultimate guest experience guru, dedicated to making every interaction effortless and memorable. You will have the opportunity to utilize your communication strengths, organizational skills, and hospitality knowledge to maintain a positive atmosphere, turning first impressions into lasting memories.
Position employment is full time, with an attractive compensation package including opportunities for daily pay after an initial wait period, plus comprehensive benefits covering medical, dental, and vision insurance, short- and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. This role offers not only a chance to grow professionally within the hospitality industry but also to join a supportive team environment committed to excellent guest service and employee well-being.
Job Requirements
- High school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- strong communication skills
- customer service orientation
- ability to multitask and handle fast-paced environment
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel or hospitality industry preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- strong problem-solving capabilities
- ability to multitask effectively
Job Duties
- Greet guests warmly and provide exceptional customer service
- manage guest check-ins and check-outs efficiently
- handle guest requests and resolve issues promptly
- coordinate reservations and maintain accurate records
- communicate clearly with guests and team members
- multitask between front desk operations and administrative duties
- ensure compliance with hotel policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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