Expo

Gardena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career advancement opportunities

Job Description

The role of Expo at IHOP involves overseeing the flow of orders from the kitchen to the guests, ensuring that every dish leaving the kitchen meets the highest standards of quality, presentation, and accuracy. As an essential link between the kitchen staff and the guests, the Expo is responsible for managing the timely and precise preparation of all orders, including dine-in, take-out, and online orders. This position demands strong organizational skills, attention to detail, and a commitment to maintaining hygiene and sanitation standards.

The Expo ensures that every order is thoroughly checked for completeness, correctness, and temperature before i... Show More

Job Requirements

High school diploma or equivalent
previous experience in food service or restaurant environment preferred
ability to work in a fast-paced environment
strong attention to detail
good communication and interpersonal skills
ability to stand for extended periods
knowledge of sanitation and safety regulations
ability to work flexible hours including weekends and holidays

Job Qualifications

Experience in hospitality or food service industry
knowledge of food safety and sanitation standards
strong organizational and multitasking skills
ability to handle guest inquiries and special requests professionally
good teamwork and collaboration skills
basic computer skills for managing order tickets
customer service experience

Job Duties

Plan and manage the order flow
make sure all orders are prepared in time
ensure all orders are complete and accurate
assist and manage the final preparation of different food and dishes
control and oversee dishes before they leave the kitchen window
ensure adherence to all relevant quality and sanitation rules and regulations
provide assistance in cleaning activities including tables, food trays, silverware, and plateware
serve as a contact point for the kitchen and guests
take care of guests with special needs and requests
ensure excellent guest service
ensure all To Go and online orders are built correctly and double checked
execute a variety of different tasks as needed in accordance with manager requests and directions
make sure workstation is clean and organized
check cleanliness and condition of trays, silverware and caddy
maintain sanitation buckets and towels
check kitchen printer and pagers are functional
stock station with necessary items
greet guests and manage pager system
communicate special requests
manage appetizer tickets
check dining room during slow times and provide additional service as needed
ensure all orders meet IHOP's presentation and temperature standards

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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