Expo

The role of Expo at IHOP involves overseeing the flow of orders from the kitchen to the guests, ensuring that every dish leaving the kitchen meets the highest standards of quality, presentation, and accuracy. As an essential link between the kitchen staff and the guests, the Expo is responsible for managing the timely and precise preparation of all orders, including dine-in, take-out, and online orders. This position demands strong organizational skills, attention to detail, and a commitment to maintaining hygiene and sanitation standards.

The Expo ensures that every order is thoroughly checked for completeness, correctness, and temperature before it reaches the guest. This includes controlling the cleanliness and readiness of trays, cutlery, silverware, and plateware, as well as assisting with preparing food and final touches on various dishes. The Expo acts as a point of contact for both kitchen staff and guests, addressing any special requests or needs, and guaranteeing that guests receive excellent service at all times.

Additionally, the Expo performs various supportive tasks throughout the service period, such as maintaining workstations, cleaning duties, monitoring ticket times to ensure efficiency, and following manager directions for miscellaneous tasks. During slower times, the Expo also engages with guests in the dining area to enhance their experience, offer upsell opportunities, and restock service stations.

This full-time role is critical to maintaining IHOP's high service standards and is ideal for candidates who enjoy a fast-paced environment, possess strong multitasking abilities, and are passionate about guest satisfaction. Working at the Gardena IHOP provides employees with the opportunity to develop skills in hospitality, customer service, and team collaboration within a supportive and dynamic work environment.