Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
performance bonuses
Job Description
Ennismore is a global hospitality company renowned for creating special experiences in exceptional hotels and venues worldwide. With a portfolio that includes unique lifestyle hotels, restaurants, and clubs, Ennismore focuses on delivering extraordinary guest experiences that blend innovation with a deep understanding of local culture and design. The company emphasizes creativity, community engagement, and sustainability, positioning itself as a leader in the contemporary hospitality sector. Ennismore operates multiple properties around the globe, including luxury and boutique hotels that cater to discerning travelers seeking personalized and memorable stays. The Louisville, KY location represents an exciting venue within Ennismore's expansive network, known for its vibrant community and rich cultural heritage, making it a prime location for memorable events and hospitality services.
The Client Services Manager role at Ennismore in Louisville, KY, is a pivotal position dedicated to overseeing communication and meticulous planning for hotel events. This role is essential in ensuring that every event runs smoothly, meets the clients' expectations, and contributes to the overall profitability of the hotel. As a Client Services Manager, you will act as the main liaison between the clients and the hotel's internal teams to coordinate all logistical and operational details. The position involves negotiation, problem-solving, and delivering exceptional customer service to build long-term relationships with clients. Additionally, the Client Services Manager is responsible for managing event timelines, budgets, and resources, ensuring accuracy and efficiency in every aspect of event execution.
The ideal candidate for this position should have a minimum of two years of experience in event planning, demonstrating expertise in coordinating various types of events such as corporate meetings, social gatherings, and large-scale celebrations. Strong communication skills are crucial for interacting effectively with clients and internal teams, enabling clear articulation of clients' needs and prompt resolution of any issues that arise. Proficiency with event management tools is expected to streamline workflows and enhance organizational capabilities. This role offers an excellent opportunity for professionals passionate about hospitality and event management to contribute to a renowned global company and grow their careers within an innovative and dynamic environment. Employment is typically full-time, with salary details competitive within the industry and commensurate with experience, reflecting Ennismore's commitment to attracting top talent.
The Client Services Manager role at Ennismore in Louisville, KY, is a pivotal position dedicated to overseeing communication and meticulous planning for hotel events. This role is essential in ensuring that every event runs smoothly, meets the clients' expectations, and contributes to the overall profitability of the hotel. As a Client Services Manager, you will act as the main liaison between the clients and the hotel's internal teams to coordinate all logistical and operational details. The position involves negotiation, problem-solving, and delivering exceptional customer service to build long-term relationships with clients. Additionally, the Client Services Manager is responsible for managing event timelines, budgets, and resources, ensuring accuracy and efficiency in every aspect of event execution.
The ideal candidate for this position should have a minimum of two years of experience in event planning, demonstrating expertise in coordinating various types of events such as corporate meetings, social gatherings, and large-scale celebrations. Strong communication skills are crucial for interacting effectively with clients and internal teams, enabling clear articulation of clients' needs and prompt resolution of any issues that arise. Proficiency with event management tools is expected to streamline workflows and enhance organizational capabilities. This role offers an excellent opportunity for professionals passionate about hospitality and event management to contribute to a renowned global company and grow their careers within an innovative and dynamic environment. Employment is typically full-time, with salary details competitive within the industry and commensurate with experience, reflecting Ennismore's commitment to attracting top talent.
Job Requirements
- Minimum of two years event planning experience
- Strong verbal and written communication skills
- Familiarity with event management software
- Ability to work under pressure and meet deadlines
- High school diploma or equivalent
- Flexibility to work during events including weekends
- Proven problem-solving skills
Job Qualifications
- At least two years of event planning experience
- Strong communication skills
- Proficiency with event management tools
- Ability to manage multiple projects simultaneously
- Detail-oriented with excellent organizational skills
- Customer service oriented
- Experience in hospitality industry preferred
Job Duties
- Oversee communication with clients to ensure clarity and satisfaction
- Plan and coordinate hotel events from inception to execution
- Collaborate with internal teams to align event objectives and logistics
- Manage event budgets to maximize profitability
- Utilize event management tools to track progress and details
- Resolve any issues promptly to ensure seamless guest experiences
- Build and maintain long-term client relationships
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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