Experience Specialist/Receptionist: Windsor Heights Family Medicine
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Paid Time Off
Parental leave
401K Matching
Health Insurance
Dental Insurance
Employee Recognition Program
Pet insurance
Tuition Reimbursement
Job Description
UnityPoint Health is a leading healthcare provider known for its commitment to delivering high-quality patient care and fostering a supportive environment for its employees. Recognized repeatedly as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare, UnityPoint Health takes pride in offering a Total Rewards program tailored to meet the diverse needs of its workforce. The clinic emphasizes a culture of inclusion and belonging where every team member feels valued and respected, and it prioritizes professional development and support to ensure a fulfilling employment experience. UnityPoint Health provides a range of comprehensive benefits including paid time off, parental leave, 401K matching, health and dental insurance, employee recognition programs, and innovative perks such as pet insurance and tuition reimbursement. This holistic approach to employee well-being reflects UnityPoint Health's dedication to supporting employees personally and professionally throughout various life stages.
The Experience Specialist at UnityPoint Clinic, Windsor Heights Family Medicine, is a crucial role responsible for creating a welcoming and professional environment by serving as the first point of contact for patients and visitors. This full-time role operates Monday through Friday from 9:00 AM to 5:30 PM, blending front desk administrative duties with exceptional customer service to facilitate smooth patient interactions and support clinic efficiency. The specialist handles patient check-in and check-out, manages scheduling and inquiries, assists with insurance and payment processes, and ensures compliance with privacy regulations. By maintaining accurate patient records and guiding patients through their visit, the Experience Specialist plays a vital part in enhancing the patient experience and supporting the overall reputation of UnityPoint Clinic. This position also involves answering incoming calls, providing information about services, and escalating complex issues to higher-level specialists. Participation in ongoing training ensures the specialist remains current with healthcare best practices and regulatory changes. This role is well-suited for individuals who excel in communication, enjoy helping others, and are detail-oriented, contributing to a positive healthcare journey for all patients.
The Experience Specialist at UnityPoint Clinic, Windsor Heights Family Medicine, is a crucial role responsible for creating a welcoming and professional environment by serving as the first point of contact for patients and visitors. This full-time role operates Monday through Friday from 9:00 AM to 5:30 PM, blending front desk administrative duties with exceptional customer service to facilitate smooth patient interactions and support clinic efficiency. The specialist handles patient check-in and check-out, manages scheduling and inquiries, assists with insurance and payment processes, and ensures compliance with privacy regulations. By maintaining accurate patient records and guiding patients through their visit, the Experience Specialist plays a vital part in enhancing the patient experience and supporting the overall reputation of UnityPoint Clinic. This position also involves answering incoming calls, providing information about services, and escalating complex issues to higher-level specialists. Participation in ongoing training ensures the specialist remains current with healthcare best practices and regulatory changes. This role is well-suited for individuals who excel in communication, enjoy helping others, and are detail-oriented, contributing to a positive healthcare journey for all patients.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or healthcare preferred
- ability to maintain confidentiality
- strong communication skills
- proficiency with computer and EMR systems
- availability to work Monday through Friday 9:00 AM to 5:30 PM
- ability to manage stressful situations effectively
Job Qualifications
- High school diploma or equivalent
- excellent communication and interpersonal skills
- experience in customer service or healthcare setting preferred
- ability to handle sensitive information with confidentiality
- proficiency with electronic medical records and basic computer skills
- strong organizational abilities and attention to detail
- empathy and patience in dealing with patients
Job Duties
- Extends a professional welcome to all patients and visitors providing information on services and procedures
- serves as the first point of contact for patients and visitors assisting with check-in and check-out ensuring a smooth and efficient registration process
- guides patients to appropriate departments clinics or service areas
- keeps patients and families updated about wait times physician availability and procedural delays
- assists patients in completing paperwork including consent forms intake forms and insurance documentation
- addresses general patient inquiries concerns and complaints with empathy and escalates complex or urgent matters to experience specialist II
- offers guidance on charges payment processes insurance procedures and provides non-medical information to patients if needed
- supports in maintaining latest patient records in the EMR system ensuring data accuracy
- answers incoming calls providing basic information and forwarding calls to the concerned department
- ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards
- participates in training programs to stay updated on best practices in patient care and healthcare regulations
Job Criteria
Experience
No experience required
Job Location
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