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Experience Specialist/Receptionist: Ingersoll Urgent Care
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Early access to earned wages
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a renowned healthcare organization recognized for its commitment to team members and patients alike. Consistently honored as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health boasts a supportive and inclusive culture where diversity is embraced and every team member's unique contributions are valued. Their competitive Total Rewards program offers comprehensive benefits, aligning with employees’ needs throughout various life stages. Benefits include paid time off, parental leave, 401K matching, dental and health insurance, paid holidays, short and long-term disability coverage, and even pet insurance. Additionally, UnityPoint Health provides early access to earned wages... Show More
Job Requirements
- high school diploma or GED
- 1+ year of customer service or front desk experience preferred
- excellent interpersonal communication and problem-solving skills
- attention to detail
- ability to multitask in a fast-paced environment
- basic computer proficiency including Microsoft Office and scheduling platforms
- professional appearance and demeanor
Job Qualifications
- high school diploma or GED
- 1+ year of customer service or front desk experience preferred
- experience in a healthcare setting is a plus
- excellent interpersonal skills
- strong communication skills
- effective problem-solving skills
- attention to detail
- ability to multitask in a fast-paced environment
- basic proficiency in computer systems and software including Microsoft Office and scheduling platforms
- professional appearance and demeanor
Job Duties
- greet patients and visitors with warmth and professionalism, creating a welcoming environment
- check patients in and out, verify personal and insurance information, and update records as needed
- schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
- answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
- collect and process payments, issue receipts, and assist with billing questions
- maintain confidentiality of all patient records and comply with HIPAA regulations
- monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
- coordinate with clinical staff to manage patient flow and minimize wait times
- perform general administrative duties such as data entry, filing, faxing, and scanning documents
- assist in onboarding new patients and educating them on clinic policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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