Experience Specialist/Receptionist: Ingersoll Urgent Care
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Early access to earned wages
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a renowned healthcare organization recognized for its commitment to team members and patients alike. Consistently honored as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health boasts a supportive and inclusive culture where diversity is embraced and every team member's unique contributions are valued. Their competitive Total Rewards program offers comprehensive benefits, aligning with employees’ needs throughout various life stages. Benefits include paid time off, parental leave, 401K matching, dental and health insurance, paid holidays, short and long-term disability coverage, and even pet insurance. Additionally, UnityPoint Health provides early access to earned wages through Daily Pay, tuition reimbursement to support further career development, and adoption assistance, all underscoring the organization's dedication to employee well-being and growth. The collective goal at UnityPoint Health is to foster a culture of belonging where everyone feels respected and empowered, while providing development opportunities essential for delivering an exceptional employment experience.
At UnityPoint Clinic, the role of an Experience Specialist/Receptionist at the Ingersoll Urgent Care location plays a crucial part in enhancing patient and visitor experiences. This full-time position involves working a schedule of two 8-hour shifts and two 12-hour shifts per week, including one weekend per month. The Experience Specialist/Receptionist serves as the first point of contact, embodying warmth and professionalism to create a welcoming environment. Responsibilities combine front desk administrative duties with customer service excellence, ensuring smooth clinic operations and efficient patient flow. Key tasks include greeting patients and visitors, verifying and updating personal and insurance information, managing appointments using the electronic health record system, and handling incoming communications. This role requires meticulous attention to detail, strong interpersonal skills, and proficiency with computer software. The Experience Specialist also assists with payment processing, maintains confidentiality following HIPAA regulations, and coordinates with clinical staff to minimize wait times. By supporting onboarding efforts and educating patients on policies, this role significantly contributes to the positive reputation and operational success of the healthcare team at UnityPoint Clinic. This position offers a rewarding opportunity to make a meaningful difference in a dynamic healthcare environment while benefiting from UnityPoint Health's robust employment benefits and commitment to professional growth.
At UnityPoint Clinic, the role of an Experience Specialist/Receptionist at the Ingersoll Urgent Care location plays a crucial part in enhancing patient and visitor experiences. This full-time position involves working a schedule of two 8-hour shifts and two 12-hour shifts per week, including one weekend per month. The Experience Specialist/Receptionist serves as the first point of contact, embodying warmth and professionalism to create a welcoming environment. Responsibilities combine front desk administrative duties with customer service excellence, ensuring smooth clinic operations and efficient patient flow. Key tasks include greeting patients and visitors, verifying and updating personal and insurance information, managing appointments using the electronic health record system, and handling incoming communications. This role requires meticulous attention to detail, strong interpersonal skills, and proficiency with computer software. The Experience Specialist also assists with payment processing, maintains confidentiality following HIPAA regulations, and coordinates with clinical staff to minimize wait times. By supporting onboarding efforts and educating patients on policies, this role significantly contributes to the positive reputation and operational success of the healthcare team at UnityPoint Clinic. This position offers a rewarding opportunity to make a meaningful difference in a dynamic healthcare environment while benefiting from UnityPoint Health's robust employment benefits and commitment to professional growth.
Job Requirements
- high school diploma or GED
- 1+ year of customer service or front desk experience preferred
- excellent interpersonal communication and problem-solving skills
- attention to detail
- ability to multitask in a fast-paced environment
- basic computer proficiency including Microsoft Office and scheduling platforms
- professional appearance and demeanor
Job Qualifications
- high school diploma or GED
- 1+ year of customer service or front desk experience preferred
- experience in a healthcare setting is a plus
- excellent interpersonal skills
- strong communication skills
- effective problem-solving skills
- attention to detail
- ability to multitask in a fast-paced environment
- basic proficiency in computer systems and software including Microsoft Office and scheduling platforms
- professional appearance and demeanor
Job Duties
- greet patients and visitors with warmth and professionalism, creating a welcoming environment
- check patients in and out, verify personal and insurance information, and update records as needed
- schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
- answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
- collect and process payments, issue receipts, and assist with billing questions
- maintain confidentiality of all patient records and comply with HIPAA regulations
- monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
- coordinate with clinical staff to manage patient flow and minimize wait times
- perform general administrative duties such as data entry, filing, faxing, and scanning documents
- assist in onboarding new patients and educating them on clinic policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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