Experience Specialist/Receptionist: East DSM Family Care
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Parental leave
401K Matching
Dental Insurance
Health Insurance
Paid holidays
Pet insurance
Tuition Reimbursement
Employee Recognition Program
Job Description
UnityPoint Health is a leading healthcare organization dedicated to providing exceptional patient care and fostering a collaborative environment for its staff. Known for its commitment to excellence and innovation, UnityPoint Health has been recognized multiple times as a Top 150 Place to Work in Healthcare by Becker's Healthcare. This recognition highlights the organization's focus on employee well-being, inclusive culture, and professional development. UnityPoint Health operates a wide network of clinics, hospitals, and specialized care centers, offering comprehensive medical services to diverse communities. The organization not only delivers quality healthcare but also promotes a supportive workplace where every team member's contribution is valued and respected.
The Experience Specialist/Receptionist position at UnityPoint Clinic - East DSM Family Care offers an exciting career opportunity for individuals passionate about patient services and administrative support. This full-time role, operating Monday through Friday from 8:30 AM to 5:00 PM, is pivotal in ensuring a warm and professional first impression for patients and visitors. As the first point of contact, the Experience Specialist/Receptionist plays a crucial role in managing front desk operations, facilitating patient check-ins and check-outs, guiding visitors, and addressing patient inquiries with empathy and efficiency. This role combines administrative responsibilities with a strong emphasis on customer service, contributing to the overall effectiveness and reputation of the healthcare team.
Beyond the day-to-day functions, this position supports the clinic's operational flow by accurately maintaining patient records in the electronic medical records (EMR) system and ensuring compliance with confidentiality and healthcare regulations. The role also involves direct communication with patients about procedural updates such as wait times and physician availability, demonstrating the importance of clear and compassionate communication in healthcare settings.
UnityPoint Health encourages continuous learning and development, offering training programs to keep team members informed about the latest best practices in patient care and healthcare laws. Employees in this role benefit from a comprehensive Total Rewards program that includes paid time off, parental leave, 401K matching, health and dental insurance, paid holidays, and unique perks such as pet insurance and tuition reimbursement. These benefits reflect UnityPoint Health’s commitment to supporting their employees across all life stages and helping them grow both personally and professionally.
Joining UnityPoint Health as an Experience Specialist/Receptionist means becoming part of a community that champions diversity, inclusion, and a culture of belonging. Employees are empowered with development opportunities and a workplace culture that values the unique contributions each person brings while fostering a unified team spirit. The role is ideal for organized, compassionate individuals ready to make a positive impact on patient experiences and contribute meaningfully to the healthcare field.
The Experience Specialist/Receptionist position at UnityPoint Clinic - East DSM Family Care offers an exciting career opportunity for individuals passionate about patient services and administrative support. This full-time role, operating Monday through Friday from 8:30 AM to 5:00 PM, is pivotal in ensuring a warm and professional first impression for patients and visitors. As the first point of contact, the Experience Specialist/Receptionist plays a crucial role in managing front desk operations, facilitating patient check-ins and check-outs, guiding visitors, and addressing patient inquiries with empathy and efficiency. This role combines administrative responsibilities with a strong emphasis on customer service, contributing to the overall effectiveness and reputation of the healthcare team.
Beyond the day-to-day functions, this position supports the clinic's operational flow by accurately maintaining patient records in the electronic medical records (EMR) system and ensuring compliance with confidentiality and healthcare regulations. The role also involves direct communication with patients about procedural updates such as wait times and physician availability, demonstrating the importance of clear and compassionate communication in healthcare settings.
UnityPoint Health encourages continuous learning and development, offering training programs to keep team members informed about the latest best practices in patient care and healthcare laws. Employees in this role benefit from a comprehensive Total Rewards program that includes paid time off, parental leave, 401K matching, health and dental insurance, paid holidays, and unique perks such as pet insurance and tuition reimbursement. These benefits reflect UnityPoint Health’s commitment to supporting their employees across all life stages and helping them grow both personally and professionally.
Joining UnityPoint Health as an Experience Specialist/Receptionist means becoming part of a community that champions diversity, inclusion, and a culture of belonging. Employees are empowered with development opportunities and a workplace culture that values the unique contributions each person brings while fostering a unified team spirit. The role is ideal for organized, compassionate individuals ready to make a positive impact on patient experiences and contribute meaningfully to the healthcare field.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or healthcare settings preferred
- ability to communicate effectively with diverse patient populations
- proficiency in basic computer skills and EMR systems
- strong attention to detail
- ability to manage multiple tasks simultaneously
- commitment to maintaining patient confidentiality
- availability to work Monday through Friday, 8:30 AM to 5:00 PM
Job Qualifications
- High school diploma or equivalent required
- excellent interpersonal and communication skills
- strong organizational and multitasking abilities
- proficiency with electronic medical records (EMR) systems preferred
- ability to handle sensitive information with confidentiality and professionalism
- prior experience in a healthcare or customer service role is advantageous
- adaptability to a fast-paced clinical environment
Job Duties
- Extends a professional welcome to all patients and visitors, providing information on services and procedures
- serves as the first point of contact for patients and visitors, catering to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process
- guides patients to appropriate departments, clinics, or service areas
- keeps patients and families updated about wait times, physician availability, and procedural delays
- assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation
- addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II
- offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed
- supports in maintaining latest patient records in the EMR system, ensuring data accuracy
- answers incoming calls, providing basic information and forwarding calls to the concerned department
- ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards
- participates in training programs to stay updated on best practices in patient care and healthcare regulations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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