Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short and long-term disability insurance
Pet insurance
Early access to earned wages with Daily Pay
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a leading healthcare organization dedicated to providing high-quality medical services with a compassionate approach. Recognized consistently as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health emphasizes a supportive work environment where team members are valued and respected. Their Total Rewards program is designed to meet the diverse needs of employees, offering competitive benefits such as paid time off, parental leave, 401K matching, health and dental insurance, disability coverage, pet insurance, daily pay options, tuition reimbursement, and adoption assistance. This comprehensive benefits package underlines their commitment to the personal and professional well-being of... Show More
Job Requirements
- High school degree or vocational school graduate
- previous medical office experience preferred
- strong customer service skills
- excellent computer skills and abilities
- ability to understand and apply guidelines, policies and procedures
- strong personable skills to interact with physicians, health care team members, patients and support systems
- effective communication skills
- proficient in Microsoft Office
- customer and patient focused
- medical terminology/background a plus
Job Qualifications
- High school degree or vocational school graduate
- previous medical office experience preferred
- strong customer service skills
- excellent computer skills and abilities
- ability to understand and apply guidelines, policies and procedures
- strong personable skills to interact with physicians, health care team members, patients and support systems
- effective communication skills
- proficient in Microsoft Office
- customer and patient focused
- medical terminology/background a plus
Job Duties
- Greets patients and visitors and obtains accurate information and signatures for office records
- obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient
- photo-copy and scan insurance cards and driver’s licenses
- adhere to all confidentiality policies and procedures
- answers telephone calls promptly and accurately
- takes telephone messages and directs calls in an appropriate and professional manner
- retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
- collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits
- demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
- integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
- balance team and individual responsibilities
- be open and objective to others’ views
- give and welcome feedback
- contribute to positive team goals
- and put the success of the team above own interests
- open and/or closes the clinic following specific guidelines of the individual clinic
- refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- perform functions other than described due to extenuating circumstances
- other duties as assigned
Job Location
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