Experience Specialist; Middleton Clinic; 1.0 FTE

UnityPoint Health - Meriter is a prominent healthcare establishment dedicated to providing exceptional medical services to its community. Recognized as a Top Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health - Meriter values its team members and is committed to fostering a supportive and inclusive work environment. This recognition underscores the organization's dedication to employee well-being, professional growth, and delivering outstanding patient care. At UnityPoint Health - Meriter, the focus is on creating a culture where every individual feels valued and respected, embracing diversity and promoting a sense of belonging among staff and patients alike. The organization’s collaboration with UW Health further enhances its capacity to offer comprehensive healthcare services, ensuring that patients receive the best possible care through expert teams and cutting-edge medical practices.

The Experience Specialist role at UnityPoint Health - Meriter is a vital front-facing position aimed at enhancing the patient and visitor experience from the moment they enter the facility. This full-time employment opportunity operates on a Monday through Friday schedule, from 8:30 a.m. to 5 p.m., offering a stable and structured work environment. As an Experience Specialist, the individual plays a key role in creating a welcoming, organized, and supportive atmosphere for all guests. The position involves greeting patients and visitors warmly, guiding them efficiently to the appropriate departments, and assisting with various administrative tasks to streamline their visit.

Critical responsibilities include providing clear and professional information about healthcare services and procedures, keeping patients and their families updated on wait times and provider availability, and addressing inquiries and concerns with empathy and understanding. The Experience Specialist also aids with billing information, payment processes, and insurance-related questions, ensuring patients have a smooth and informed visit. The role demands excellent communication skills and the ability to maintain accurate patient records within the electronic medical records (EMR) system, which is essential for effective patient management and compliance with privacy standards.

This position requires handling telephone inquiries professionally, routing calls appropriately, and ensuring all interactions adhere to confidentiality protocols and UnityPoint Health’s standards. The Experience Specialist supports the overall mission of UnityPoint Health by being an approachable and knowledgeable first point of contact, thereby contributing directly to the organization’s goal of providing extraordinary healthcare experiences to every individual. UnityPoint Health offers a comprehensive Total Rewards program including paid time off, parental leave, 401K matching, health, dental and vision insurance, as well as tuition reimbursement and other benefits designed to support employees at every life stage.

This is more than just a job; it is an opportunity to join a respected healthcare team dedicated to making a meaningful difference in the lives of patients and their families. UnityPoint Health - Meriter provides a collaborative, friendly, and growth-oriented work environment where employees can advance their careers while contributing to community health and well-being.