Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k)
Career Development
Employee assistance program
Job Description
Ulta Beauty (NASDAQ: ULTA) stands as North America’s largest beauty retailer and a premier beauty destination renowned for its comprehensive range of cosmetics, fragrance, skin care, hair care products, and full-service salon services. With an extensive inventory featuring more than 25,000 products from around 500 well-established and emerging beauty brands, including its own private label, Ulta Beauty has become a leading destination for beauty enthusiasts seeking quality, variety, and expert service. The company’s commitment to transforming the beauty experience manifests through its holistic approach that blends the joy of discovery with uncommon artistry, where every visit offers an opportunity to explore new trends and innovations in beauty care.
Ulta Beauty embodies a culture driven by passion, energy, and excitement for beauty, actively empowering individuals by recognizing the transformative power of beauty in everyday life. The company nurtures a work environment rooted in vision, mission, and lived values—where every team member’s voice is heard, contributions are deeply valued and recognized, and abundant growth opportunities await driven by a strong ethos of inclusion and respect. Employees at Ulta Beauty experience a dynamic, fast-paced atmosphere that fosters creativity, collaboration, and a mutual commitment to guest satisfaction and business excellence.
The position of Experience Manager (EM) at Ulta Beauty is a pivotal leadership role geared towards driving top-line sales growth and delivering an exceptional guest experience across retail and service channels. This full-time position demands a leader capable of managing diverse teams that include stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. The EM oversees critical components of the store’s business including salon services, boutique and retail sales, makeup application, and guest satisfaction metrics such as the Net Promoter Score (NPS).
As an Experience Manager, you will lead through Ulta Beauty’s mission and values by fostering a high-performing team culture that drives accountability and motivates associates to exceed goals in services, boutiques, retail sales, guest loyalty, and operational standards. This role requires a strategic mindset with operational expertise to manage payroll budgets, scheduling, product knowledge, and compliance with company policies. You will spearhead initiatives that enhance business performance by leveraging company programs and industry trends, while continuously supporting the professional development, engagement, and success of your team.
Ulta Beauty is committed to an inclusive and supportive leadership philosophy. The EM role provides an enriching environment to influence, inspire, and cultivate talent through meticulous coaching, training, and performance management. Understanding and applying cosmetology regulations, while demonstrating advanced knowledge of industry products and guest services, is vital to this position.
In addition to operational leadership, the Experience Manager champions a culture of accountability and teamwork, working closely alongside other store leadership to align priorities and share best practices. They serve as a business owner responsible for protecting company assets, minimizing shrink loss, and ensuring compliance with safety, inventory control, and cash management standards. Continuous learning is encouraged, with ongoing training on brand and category knowledge regularly undertaken by the EM and their teams to maintain professional excellence.
Working conditions for this role require physical mobility including standing, bending, lifting, and continuous use of technology and office supplies throughout shifts, with the flexibility to work days, evenings, weekends, and holidays. Ulta Beauty also embraces diversity by offering fair chance employment policies consistent with applicable local laws.
Overall, joining Ulta Beauty as an Experience Manager offers a unique opportunity to lead within a vibrant, growth-oriented company that values innovation, inclusivity, and the power of beauty to transform lives. If you are passionate about leadership, retail excellence, and the beauty industry, this role positions you to make a meaningful impact and advance your career in an inspiring and supportive environment.
Ulta Beauty embodies a culture driven by passion, energy, and excitement for beauty, actively empowering individuals by recognizing the transformative power of beauty in everyday life. The company nurtures a work environment rooted in vision, mission, and lived values—where every team member’s voice is heard, contributions are deeply valued and recognized, and abundant growth opportunities await driven by a strong ethos of inclusion and respect. Employees at Ulta Beauty experience a dynamic, fast-paced atmosphere that fosters creativity, collaboration, and a mutual commitment to guest satisfaction and business excellence.
The position of Experience Manager (EM) at Ulta Beauty is a pivotal leadership role geared towards driving top-line sales growth and delivering an exceptional guest experience across retail and service channels. This full-time position demands a leader capable of managing diverse teams that include stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. The EM oversees critical components of the store’s business including salon services, boutique and retail sales, makeup application, and guest satisfaction metrics such as the Net Promoter Score (NPS).
As an Experience Manager, you will lead through Ulta Beauty’s mission and values by fostering a high-performing team culture that drives accountability and motivates associates to exceed goals in services, boutiques, retail sales, guest loyalty, and operational standards. This role requires a strategic mindset with operational expertise to manage payroll budgets, scheduling, product knowledge, and compliance with company policies. You will spearhead initiatives that enhance business performance by leveraging company programs and industry trends, while continuously supporting the professional development, engagement, and success of your team.
Ulta Beauty is committed to an inclusive and supportive leadership philosophy. The EM role provides an enriching environment to influence, inspire, and cultivate talent through meticulous coaching, training, and performance management. Understanding and applying cosmetology regulations, while demonstrating advanced knowledge of industry products and guest services, is vital to this position.
In addition to operational leadership, the Experience Manager champions a culture of accountability and teamwork, working closely alongside other store leadership to align priorities and share best practices. They serve as a business owner responsible for protecting company assets, minimizing shrink loss, and ensuring compliance with safety, inventory control, and cash management standards. Continuous learning is encouraged, with ongoing training on brand and category knowledge regularly undertaken by the EM and their teams to maintain professional excellence.
Working conditions for this role require physical mobility including standing, bending, lifting, and continuous use of technology and office supplies throughout shifts, with the flexibility to work days, evenings, weekends, and holidays. Ulta Beauty also embraces diversity by offering fair chance employment policies consistent with applicable local laws.
Overall, joining Ulta Beauty as an Experience Manager offers a unique opportunity to lead within a vibrant, growth-oriented company that values innovation, inclusivity, and the power of beauty to transform lives. If you are passionate about leadership, retail excellence, and the beauty industry, this role positions you to make a meaningful impact and advance your career in an inspiring and supportive environment.
Job Requirements
- Work a flexible, full-time schedule including days, evenings, weekends, and holidays
- Attend corporate business meetings and conferences
- Continuous mobility throughout the store
- Frequent standing, bending, reaching, twisting
- Frequent lifting/moving up to 25 lbs
- Continuous coordination and manipulation of objects
- Frequent use of computer, telephonic devices, and office supplies
- Comply with company policies including Infection Control and dress code
- Protect company assets and ensure safety and loss prevention
- Engage in the interactive process for accommodation if disability prevents performing essential functions
Job Qualifications
- Bachelor’s degree is preferred
- Cosmetology license and/or cosmetology management license where required by state law
- 2-3+ years relevant, fast-paced retail management or related experience
- Proven success with driving top-line sales, interpreting data, managing payroll budgets, and controlling expenses
- Advanced competency in cosmetology management including sales, guest experience, and product attachment
- Knowledge of Board of Cosmetology regulations and hiring requirements
- Ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandise directives
- Experience in attracting, developing, and motivating talent
- Proficient with POS system, Microsoft Office, and Apple devices
- Excellent written and verbal communication skills
- Strong collaboration, interpersonal and organizational skills
- Ability to adapt, use good judgment under pressure, and remain flexible
Job Duties
- Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink
- Drive company profitability through operational excellence, top-line sales growth and expense control
- Leverage store forecast and payroll budgets to support store scheduling and communicate needs to the General Manager
- Address underperforming metrics by developing strategies using company programs, tools, and resources
- Support direct reports in developing and maintaining their clientele
- Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service
- Stay informed on industry trends, products, and services to better serve guests
- Maintain prompt, regular attendance and hold store associates accountable to attendance policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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