Experience Manager

Ulta Beauty (NASDAQ: ULTA) is the largest beauty retailer in North America and a premier destination for cosmetics, fragrance, skin care, hair care, and salon services. With a vast selection of more than 25,000 products from approximately 500 well-established and emerging brands, including its own private label, Ulta Beauty caters to beauty enthusiasts across all categories and price points. The retailer stands out not only for its extensive product offering but also for its commitment to providing exceptional in-store experiences through full-service salons that feature hair, skin, brow, and makeup services. As an industry leader, Ulta Beauty operates both physical stores and an online platform, making beauty accessible and convenient for millions of customers nationwide.

The Experience Manager (EM) role at Ulta Beauty is a dynamic leadership position centered on driving sales growth and delivering unparalleled guest experiences. The EM is responsible for overseeing multiple teams including stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads, depending on location. This manager plays a critical role in aligning the store’s operations with Ulta Beauty’s mission, vision, and values, fostering a high-performing team culture focused on excellence in retail sales, salon services, makeup application, and boutique management.

This position requires a passionate leader who is deeply knowledgeable about the beauty industry and has a talent for creating inspiring guest experiences that lead to strong customer loyalty. The EM is held accountable for driving key business metrics such as Net Promoter Score (NPS), retail and service sales, and overall guest satisfaction. They are expected to manage operations with a focus on performance, nurture an inclusive and engaging work environment, and ensure compliance with company policies and procedures.

The Experience Manager’s duties encompass three main pillars: performance, people, and process. In driving performance, the EM promotes a culture of accountability that meets or exceeds sales targets, improves payroll management, and works proactively to resolve issues related to sales, shrink, and customer loyalty. They also contribute hands-on by performing makeup applications and skincare analyses, staying well-informed about current trends to better support guests.

On the people front, the Experience Manager attracts, hires, and retains diverse top talent while cultivating a collaborative and inclusive workplace. This role emphasizes continuous professional development through training, coaching, and performance management to help associates succeed and grow. The EM serves as a model of teamwork and guest service excellence and leads initiatives that drive both sales and service goals.

Process management is critical in ensuring smooth store operations. The EM ensures full compliance with Ulta Beauty’s policies, manages scheduling and attendance efficiently, maintains inventory control, and enforces safety and loss prevention measures. They utilize company tools to prioritize workload, drive store improvements, and communicate effectively with field leadership concerning business trends and store needs.

This full-time leadership opportunity offers a chance to be part of a vibrant, fast-paced retail environment where beauty is celebrated as an empowering force. Ulta Beauty embraces diversity and inclusion in its hiring practices, encouraging candidates from all backgrounds, including those with prior convictions, to apply. Dedicated to creating possibilities through beauty, Ulta Beauty fosters an environment where team members can thrive, innovate, and contribute to shaping the future of the beauty industry.