Experience Manager

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skin care, hair care products, and salon services. Boasting a vast selection of over 25,000 products from about 500 well-established and emerging beauty brands, including its own private label, Ulta Beauty offers something for beauty enthusiasts of all kinds. The company prides itself on transforming the world one shade, one lash, one cut at a time by blending artistry and the joy of discovery to create exhilarating buying experiences. Each store is designed not only to retail products but also to offer a full-service salon experience with hair, skin, brow, and makeup services provided by highly trained professionals. Ulta Beauty emphasizes inclusivity, guest satisfaction, and career opportunities, encouraging the growth and development of its team members in a workplace that values diversity, collaboration, and innovation. This role is a full-time position with a flexible schedule including days, evenings, weekends, and holidays to accommodate the dynamic nature of the beauty retail industry. Ulta Beauty also complies with fair hiring practices, ensuring opportunities are accessible to all qualified applicants.

The Experience Manager (EM) at Ulta Beauty is a leadership role vital to delivering an exceptional guest experience and driving the business toward its growth goals through top-line sales in both retail and service segments. This role leads a diverse team comprising stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. The EM is responsible for fostering a culture that embodies Ulta's mission, vision, and values, focusing on performance metrics including Net Promoter Score (NPS), sales in services, boutiques, and makeup, and overall guest satisfaction. The position demands operational excellence in managing store profitability, payroll budgets, expense control, inventory management, and compliance with company policies. An Experience Manager actively participates in delivering makeup applications, skincare analysis, and product demonstrations, demonstrating industry knowledge and passion that elevates customer experience. Developing and motivating their team through coaching, training, performance management, and succession planning is another key component to ensure consistent achievement and associate engagement. This role requires not only leadership and business acumen but also adaptability and innovation in navigating an ever-evolving beauty market. The Experience Manager serves as both a leader and ambassador for the brand, contributing to a positive, inclusive, and high-energy environment where every associate is empowered to succeed and every guest feels valued.