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Ulta Beauty logo

Experience Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $32,000.00 - $52,200.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
Retirement Plan
Professional Development

Job Description

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care, hair care products, and salon services. With over 25,000 products from about 500 well-known and emerging beauty brands, including its own private label, Ulta Beauty serves millions of beauty enthusiasts who seek products and experiences that transform and celebrate beauty. Through a combination of physical retail stores and a robust online presence, Ulta Beauty offers an unmatched selection that appeals to a diverse customer base across all demographics and price points. Each store features a full-service salon providing hair, skin,... Show More

Job Requirements

  • Work a flexible full-time schedule including days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences
  • Maintain a cosmetology license and/or management license as per state law
  • Ability to stay on feet and mobile continuously throughout shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and moving of up to 25 lbs
  • Use good judgment in ambiguous situations and be adaptable
  • Demonstrate prompt and regular attendance
  • Engage in ongoing professional training and development
  • Comply with company policies including dress code and safety regulations

Job Qualifications

  • Bachelor’s degree preferred
  • Cosmetology license and/or cosmetology management license where required by state law
  • 2-3+ years relevant fast-paced retail management or related experience
  • Proven financial management including driving top-line sales, interpreting data, managing payroll budgets and controlling expenses
  • Advanced cosmetology management skills including services sales and guest experience
  • Knowledge of Board of Cosmetology regulations and hiring requirements
  • Experience in retail management covering inventory, operational excellence, and merchandise directives
  • Leadership skills including attracting, developing, motivating top talent, adapting to change, and leading teams
  • Proficient with technology such as Point of Sale systems, Microsoft Office, and Apple devices
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills with the ability to manage multiple tasks
  • Ability to perform under pressure and adapt to change

Job Duties

  • Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink
  • Drive company profitability through operational excellence, top-line sales growth and expense control
  • Leverage store forecast and payroll budgets to support store scheduling needs and communicate these to the general manager to maximize productivity
  • Address underperforming metrics by developing strategies using company programs, tools, and resources
  • Support direct reports in developing and maintaining their clientele
  • Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service
  • Stay informed about industry trends, products, and services to better serve guests
  • Maintain prompt, regular attendance and hold store associates accountable to attendance policies
  • Attract, hire, retain and source a diverse team of top talent
  • Build a highly engaged team that embodies the Ulta Beauty brand through collaboration and coaching
  • Create an inclusive environment that encourages growth and engagement
  • Provide individualized competency-based feedback, coaching, performance reviews, succession planning, and development plans
  • Ensure participation in ongoing training, including brand and category education
  • Establish professional peer and brand partner relationships to collaboratively deliver sales and service goals
  • Model a culture of teamwork and guest service excellence
  • Execute the Guest Engagement Leader program flawlessly
  • Ensure compliance with Ulta Beauty policies, procedures, and standards
  • Adhere to and enforce the company dress code
  • Use the scheduling tool to create and adjust schedules, manage attendance, and support sales growth
  • Use task management tools to prioritize and execute store workload
  • Protect company assets and minimize loss by meeting store standards and procedures
  • Execute day-to-day inventory control processes including theft reporting
  • Support continuous improvement by adopting company initiatives and technology
  • Communicate business trends, operational challenges, and merchandise needs to leadership

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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