Experience Manager

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care, hair care products, and salon services. With over 25,000 products from about 500 well-known and emerging beauty brands, including its own private label, Ulta Beauty serves millions of beauty enthusiasts who seek products and experiences that transform and celebrate beauty. Through a combination of physical retail stores and a robust online presence, Ulta Beauty offers an unmatched selection that appeals to a diverse customer base across all demographics and price points. Each store features a full-service salon providing hair, skin, brow, and makeup services, making Ulta Beauty a comprehensive beauty experience under one roof.

The company culture at Ulta Beauty is built upon a commitment to its mission, vision, and core values centered around inclusivity, creativity, and empowerment. It seeks to create a workplace where voices are heard, contributions are valued, and growth opportunities abound, fostering an environment where employees thrive and contribute authentically to the success and evolution of the brand.

The Experience Manager (EM) role at Ulta Beauty is pivotal in executing the company’s vision by ensuring exceptional guest experience and operational excellence across retail and service touchpoints. The EM leads a diverse team including stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads in select locations. This leadership role requires managing multiple aspects of the store’s performance such as salon services, boutique sales, makeup, retail sales, and guest satisfaction. The EM is accountable for driving top-line sales growth, profitability, and operational compliance while cultivating a high-performing, motivated team dedicated to delivering outstanding customer service.

The EM champion’s a culture of accountability with a focus on measurable business results like Net Promoter Score (NPS), loyalty program participation, payroll budgets, and shrink control. Leveraging store forecasts and budgets, the EM facilitates workforce scheduling and workforce productivity to maximize sales and meet labor goals. Additionally, the role involves proactive strategies for addressing underperforming departments using company tools and programs to sustain growth and service standards.

People leadership is a fundamental part of this role. The EM attracts, hires, and retains diverse talent to build an engaged, inclusive team that reflects Ulta Beauty’s brand. They provide continuous coaching, development, and performance management to foster professional growth and drive sales success. The EM ensures their team is well-informed on brand and category education through ongoing training initiatives.

Process adherence is essential for operational consistency. The EM ensures compliance with company policies, safety standards, dress code, inventory management, cash handling, and loss prevention protocols. They utilize scheduling and task management tools to optimize store operations, monitor inventory accuracy, manage theft reporting, and implement continuous improvement initiatives. Communication channels are maintained with field and services leadership to provide insights on store performance, market trends, and operational challenges.

This position requires a dynamic individual with a passion for the beauty industry and a commitment to exceptional guest experiences. The ability to lead, influence, and develop a team within a fast-paced retail environment is critical. Successful candidates will be results-oriented, adaptable, and skilled at balancing operational excellence with team engagement and guest satisfaction. As an EM at Ulta Beauty, you are set to play a vital role in shaping the beauty landscape while advancing your career in a vibrant and growing company.