Experience Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,800.00 - $66,500.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Professional Development

flexible schedule

Job Description

Ulta Beauty (NASDAQ: ULTA) stands as the largest beauty retailer in North America and is renowned as the premier beauty destination offering an extensive array of cosmetics, fragrances, skincare products, hair care products, and salon services. With over 25,000 products spanning approximately 500 well-established and emerging beauty brands, Ulta Beauty caters to diverse customer needs across all beauty categories and price points, including its own private label. This dynamic and influential company creates exhilarating buying experiences for true beauty enthusiasts by blending artistry with discovery, emphasizing the transformative power of beauty. Ulta Beauty is committed to fostering an inclusive work environment where values, vision, and growth opportunities are paramount, and where every voice is heard and contributions are celebrated. The company upholds a culture rich with energy, passion, and excitement, making it an inspiring place for career development within the beauty industry.

The Experience Manager (EM) at Ulta Beauty plays a pivotal leadership role responsible for promoting and upholding the company’s mission, vision, and values while developing a high-performing team that consistently drives top-line sales and exceptional customer experiences. The EM oversees various teams including stylists, estheticians, guest coordinators (in select locations), Assistant Services Managers (in select stores), Sales Managers, and boutique leads. This position requires managing multiple business facets such as retail sales, salon and spa services, boutique operations, makeup, and guest satisfaction. An essential focus of the EM’s role is to manage and enhance the Net Promoter Score (NPS), ensuring guests receive an outstanding and memorable experience every time.

Operating in a fast-paced retail environment, the Experience Manager champions performance by building a culture of accountability aligned with the store’s goals regarding services, retail sales, boutiques, guest loyalty, payroll, and inventory control. The EM skillfully leverages payroll budgets and store forecasts to optimize scheduling, drive profitability through operational excellence, and strategically address underperforming business metrics. Beyond managing sales and operations, the EM directly engages with guests by performing makeup applications, skincare analyses, and product demonstrations, further fostering customer loyalty and increasing sales.

The role demands a leader passionate for the beauty industry who excels at people management—recruiting and retaining a diverse and talented team, building strong associate relationships, encouraging professional growth, and fostering an inclusive environment. The EM prepares associates through training, coaching, performance feedback, and succession planning to ensure a workforce aligned with Ulta Beauty’s culture of excellence and guest-centric service.

Moreover, the Experience Manager enforces adherence to company policies and standards, including injury prevention and infection control, dress code, inventory control, cash management, and compliance with Board of Cosmetology regulations where applicable. The EM effectively utilizes company tools and technologies for scheduling, task management, and reporting to maintain workflow efficiency, reduce loss, and ensure operational integrity. Communication with field and services leadership is paramount to align on business trends, challenges, merchandising needs, and competitive insights.

This full-time role demands flexibility, including availability for days, evenings, weekends, and holidays, participation in corporate meetings and conferences, and the physical stamina to remain mobile in-store for extended periods. The EM position offers significant responsibility and opportunity to influence Ulta Beauty’s ongoing success while supporting career growth within one of the most recognized and respected brands in the beauty retail sector. If you are passionate about beauty, leadership, and delivering exceptional guest experiences, joining Ulta Beauty as an Experience Manager might be your next beautiful career step.

Job Requirements

Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
Bachelor’s degree preferred
2-3+ years retail management experience
Cosmetology license and/or cosmetology management license where required by state law
Strong communication and organizational skills
Proficiency with technology including Point of Sale systems
Ability to work under pressure and adapt to change
Demonstrated leadership and team development skills

Job Qualifications

Bachelor's degree preferred
Cosmetology license and/or cosmetology management license where required by state law
2-3+ years relevant, fast-paced retail management experience
Experience in financial management including driving sales, payroll budgeting, controlling expenses
Advanced competency in cosmetology management including services sales and guest experience
Knowledge of Board of Cosmetology regulations and hiring requirements
Proven retail management skills including inventory monitoring, operational excellence, and merchandise execution
Leadership experience in attracting, developing, and motivating talent
Proficient with Point of Sale systems, Microsoft Office, and Apple devices
Excellent written and verbal communication skills
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure and adapt to changing situations

Job Duties

Promote a culture of accountability to meet or exceed the store's sales, services, boutiques, guest loyalty, payroll, omni-channel, and retail shrink goals
Drive company profitability through operational excellence, top-line sales growth, and expense control
Leverage store forecast and payroll budgets to support scheduling and communicate needs to the GM
Address underperforming business metrics by developing strategies using company programs and resources
Support direct reports in developing and maintaining their clientele
Perform makeup applications, skincare analysis, and product demonstrations to enhance guest service and sales
Stay informed about industry trends, products, and services to better serve guests
Maintain prompt regular attendance and enforce attendance policies
Attract, hire, retain, and source a diverse team for salon and boutiques
Build a highly engaged team through collaboration, communication, and coaching
Create an inclusive environment that encourages associate growth and engagement
Support manager and associate professional development including training and coaching
Ensure ongoing training participation including brand and category education
Establish peer and brand partnerships for collaborative sales and service goals
Model teamwork and guest service excellence alongside leadership
Execute the Guest Engagement Leader program to drive business results
Ensure compliance with company policies including infection control and dress code
Use scheduling tools to manage attendance and provide exceptional guest experiences
Utilize task management tools to prioritize and execute store workload
Protect company assets by meeting store standards for safety, inventory control, and loss prevention
Execute inventory control processes and complete theft reporting as necessary
Support continuous improvement through adoption of initiatives and technology
Communicate business trends and opportunities to field and services leadership