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Ulta Beauty logo

Experience Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,800.00 - $66,500.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Professional Development
flexible schedule

Job Description

Ulta Beauty (NASDAQ: ULTA) stands as the largest beauty retailer in North America and is renowned as the premier beauty destination offering an extensive array of cosmetics, fragrances, skincare products, hair care products, and salon services. With over 25,000 products spanning approximately 500 well-established and emerging beauty brands, Ulta Beauty caters to diverse customer needs across all beauty categories and price points, including its own private label. This dynamic and influential company creates exhilarating buying experiences for true beauty enthusiasts by blending artistry with discovery, emphasizing the transformative power of beauty. Ulta Beauty is committed to fostering an inclusive work... Show More

Job Requirements

  • Work a flexible, full-time schedule including days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences
  • Bachelor’s degree preferred
  • 2-3+ years retail management experience
  • Cosmetology license and/or cosmetology management license where required by state law
  • Strong communication and organizational skills
  • Proficiency with technology including Point of Sale systems
  • Ability to work under pressure and adapt to change
  • Demonstrated leadership and team development skills

Job Qualifications

  • Bachelor's degree preferred
  • Cosmetology license and/or cosmetology management license where required by state law
  • 2-3+ years relevant, fast-paced retail management experience
  • Experience in financial management including driving sales, payroll budgeting, controlling expenses
  • Advanced competency in cosmetology management including services sales and guest experience
  • Knowledge of Board of Cosmetology regulations and hiring requirements
  • Proven retail management skills including inventory monitoring, operational excellence, and merchandise execution
  • Leadership experience in attracting, developing, and motivating talent
  • Proficient with Point of Sale systems, Microsoft Office, and Apple devices
  • Excellent written and verbal communication skills
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure and adapt to changing situations

Job Duties

  • Promote a culture of accountability to meet or exceed the store's sales, services, boutiques, guest loyalty, payroll, omni-channel, and retail shrink goals
  • Drive company profitability through operational excellence, top-line sales growth, and expense control
  • Leverage store forecast and payroll budgets to support scheduling and communicate needs to the GM
  • Address underperforming business metrics by developing strategies using company programs and resources
  • Support direct reports in developing and maintaining their clientele
  • Perform makeup applications, skincare analysis, and product demonstrations to enhance guest service and sales
  • Stay informed about industry trends, products, and services to better serve guests
  • Maintain prompt regular attendance and enforce attendance policies
  • Attract, hire, retain, and source a diverse team for salon and boutiques
  • Build a highly engaged team through collaboration, communication, and coaching
  • Create an inclusive environment that encourages associate growth and engagement
  • Support manager and associate professional development including training and coaching
  • Ensure ongoing training participation including brand and category education
  • Establish peer and brand partnerships for collaborative sales and service goals
  • Model teamwork and guest service excellence alongside leadership
  • Execute the Guest Engagement Leader program to drive business results
  • Ensure compliance with company policies including infection control and dress code
  • Use scheduling tools to manage attendance and provide exceptional guest experiences
  • Utilize task management tools to prioritize and execute store workload
  • Protect company assets by meeting store standards for safety, inventory control, and loss prevention
  • Execute inventory control processes and complete theft reporting as necessary
  • Support continuous improvement through adoption of initiatives and technology
  • Communicate business trends and opportunities to field and services leadership

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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