Job Overview
Compensation
Hourly
Range $30.00 - $37.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
bonus plan
Job Description
Ulta Beauty (NASDAQ: ULTA) is the largest beauty retailer in North America, renowned as the ultimate destination for cosmetics, fragrance, skin care and hair care products, as well as salon services. Boasting a diverse and expansive selection, Ulta Beauty features over 25,000 products from approximately 500 well-known and emerging brands across all pricing tiers, including its own private label offerings. Each Ulta Beauty store offers a full-service salon, delivering hair, skin, brow, and makeup services, making it a one-stop shop for all beauty enthusiasts. The company is driven by a vision to make beauty accessible and empowering, fostering a vibrant environment where innovation, artistry, and self-expression thrive.
Ulta Beauty is dedicated to creating a workplace where voices are heard, contributions are recognized, and growth opportunities abound. The organization emphasizes a culture of inclusion, collaboration, and continuous development, where employees are motivated to deliver exceptional experiences to guests and help them discover their personal beauty.
The Experience Manager role at Ulta Beauty is a pivotal leadership position responsible for driving sales growth and operational excellence across retail sales and services, including salon, boutiques, makeup, and skincare. This dynamic individual steers a high-performing team comprising stylists, estheticians, guest coordinators, sales managers, and boutique leads to deliver outstanding guest experiences and achieve top-line sales targets. The Experience Manager is central to enhancing the Net Promoter Score (NPS) by championing guest loyalty and satisfaction.
This position calls for a results-driven, passionate professional with deep knowledge of the beauty industry and proven leadership capabilities. The Experience Manager oversees all aspects of the guest experience and business operations, including managing schedules, payroll budgets, inventory, and compliance with operational standards. They promote a culture of accountability and operational excellence by leveraging store performance metrics and company programs to grow service sales, client retention, and overall profitability.
In addition to business performance, this role focuses intensively on people leadership, fostering an inclusive, engaged, and highly skilled team. The Experience Manager is responsible for attracting, hiring, developing, and retaining top talent within the store. They provide coaching and performance feedback, encourage professional development through training programs, and cultivate a culture of teamwork and guest service excellence.
To succeed, the Experience Manager must be knowledgeable about industry trends, product benefits, and regulatory requirements, including cosmetology board standards where applicable. They handle operational processes such as inventory control, loss prevention, scheduling, and task management while maintaining adherence to company policies.
Offering a competitive pay range of $30.00 to $37.00 per hour, this full-time position includes eligibility for bonuses and comprehensive benefits like paid time off, health, dental, vision, life, and disability plans. Ulta Beauty values flexible scheduling, requiring availability during days, evenings, weekends, and holidays. Overall, this role represents an exciting opportunity to lead within a top-tier, innovative beauty retailer, positively impacting the guest experience and shaping the future of beauty retail.
Ulta Beauty is dedicated to creating a workplace where voices are heard, contributions are recognized, and growth opportunities abound. The organization emphasizes a culture of inclusion, collaboration, and continuous development, where employees are motivated to deliver exceptional experiences to guests and help them discover their personal beauty.
The Experience Manager role at Ulta Beauty is a pivotal leadership position responsible for driving sales growth and operational excellence across retail sales and services, including salon, boutiques, makeup, and skincare. This dynamic individual steers a high-performing team comprising stylists, estheticians, guest coordinators, sales managers, and boutique leads to deliver outstanding guest experiences and achieve top-line sales targets. The Experience Manager is central to enhancing the Net Promoter Score (NPS) by championing guest loyalty and satisfaction.
This position calls for a results-driven, passionate professional with deep knowledge of the beauty industry and proven leadership capabilities. The Experience Manager oversees all aspects of the guest experience and business operations, including managing schedules, payroll budgets, inventory, and compliance with operational standards. They promote a culture of accountability and operational excellence by leveraging store performance metrics and company programs to grow service sales, client retention, and overall profitability.
In addition to business performance, this role focuses intensively on people leadership, fostering an inclusive, engaged, and highly skilled team. The Experience Manager is responsible for attracting, hiring, developing, and retaining top talent within the store. They provide coaching and performance feedback, encourage professional development through training programs, and cultivate a culture of teamwork and guest service excellence.
To succeed, the Experience Manager must be knowledgeable about industry trends, product benefits, and regulatory requirements, including cosmetology board standards where applicable. They handle operational processes such as inventory control, loss prevention, scheduling, and task management while maintaining adherence to company policies.
Offering a competitive pay range of $30.00 to $37.00 per hour, this full-time position includes eligibility for bonuses and comprehensive benefits like paid time off, health, dental, vision, life, and disability plans. Ulta Beauty values flexible scheduling, requiring availability during days, evenings, weekends, and holidays. Overall, this role represents an exciting opportunity to lead within a top-tier, innovative beauty retailer, positively impacting the guest experience and shaping the future of beauty retail.
Job Requirements
- Work a flexible, full-time schedule including days, evenings, weekends, and holidays
- Attend corporate business meetings and conferences
- Continuous mobility throughout the store on shift
- Frequent standing, bending, reaching, and twisting
- Frequent lifting or moving up to 25 lbs
- Use of computer and telephonic devices
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Bachelor’s degree preferred
- Cosmetology license or cosmetology management license where required
- 2-3+ years relevant retail management experience
- Proven success in financial management including sales and payroll control
- Advanced competency in cosmetology management including sales and guest experience
- Knowledge of Board of Cosmetology regulations and hiring requirements
- Experience in retail management including inventory monitoring and merchandising
- Demonstrated leadership skills in attracting, developing, and motivating teams
- Proficient with Point of Sale systems, Microsoft Office, and Apple devices
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills
- Ability to adapt and respond effectively under pressure
Job Duties
- Promote a culture of accountability to meet or exceed sales, services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and shrink goals
- Drive company profitability through operational excellence, sales growth, and expense control
- Leverage store forecasts and payroll budgets to optimize scheduling and productivity
- Address underperforming metrics through strategic use of tools and resources
- Support direct reports in developing and maintaining clientele
- Perform makeup applications, skincare analysis, and product demonstrations
- Stay informed on industry trends, products, and services to enhance guest experience
- Maintain prompt attendance and enforce attendance policy
- Attract, hire, and retain a diverse team
- Build an engaged team that embodies Ulta Beauty values
- Create an inclusive and growth-focused environment
- Provide coaching, training, and performance reviews
- Participate in ongoing brand and product education
- Establish collaborative relationships with peers and brand partners
- Model teamwork and guest service excellence
- Execute Guest Engagement Leader program to drive business results
- Ensure compliance with company policies, infection control, and dress code
- Manage scheduling and attendance using company tools
- Prioritize and execute store workload including resets, pricing, inventory, and cleaning
- Protect assets and minimize loss through compliance and safety
- Execute inventory control processes and theft reporting
- Support continuous improvement via adoption of company initiatives
- Communicate feedback on business trends and operational challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
