Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
Retirement Plan
Professional Development
Job Description
Ulta Beauty (NASDAQ: ULTA) is recognized as the largest North American beauty retailer and stands as the premier beauty destination for a wide range of products including cosmetics, fragrance, skin care, hair care, and salon services. With an extensive catalog of more than 25,000 products from about 500 well-established and emerging beauty brands across every price point, Ulta Beauty uniquely blends innovation and diversity to meet the needs of beauty enthusiasts everywhere. Customers experience this impressive range both in-store and online, enjoying not only high-quality products but also the exclusive offerings of Ulta Beauty’s own private label. The company further enhances the customer experience by offering full-service salons in every location, providing hair, skin, brow, and makeup services that elevate their mission of transforming the world one shade, one lash, and one cut at a time. This role is embedded in a culture of passion and excitement, blending artistry with discovery to create exhilarating buying experiences for guests who embrace beauty’s transformative power.
The Experience Manager (EM) at Ulta Beauty is a pivotal leadership role responsible for encapsulating and championing the company’s mission, vision, and values to develop a high-performing team that drives impressive sales growth within a retail and services context. The EM leads a diverse team including stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. Accountability for both retail sales and service businesses, including salon and makeup services, guest satisfaction, and overall Net Promoter Score (NPS), lies with the EM. This role calls for a leader who is passionate about the beauty industry and deeply committed to delivering exceptional guest service while influencing and developing their teams to reach and exceed business goals.
The EM’s leadership extends beyond day-to-day operations; they drive business through a critical focus on performance metrics such as NPS, service and retail sales growth, and boutique success. People management is another core focus, fostering a culture centered on guest experience and an inclusive employee environment characterized by collaboration, recognition, and continuous professional development. The EM also upholds compliance standards and adherence to operating procedures, ensuring a smooth and efficient store operation.
This position is best suited for individuals who are results-driven and who thrive in fast-paced, dynamic retail environments. The EM must have the ability to stay informed on industry trends, products, and services, demonstrating advanced knowledge that supports the guests' needs and enhances their experience. The role requires strong financial management skills to meet sales and payroll goals while controlling expenses and minimizing loss. Those who succeed in this role will be adept at managing schedules and workloads effectively, supporting associate development and performance, and encouraging innovation and continuous improvement within the store. The Experience Manager position at Ulta Beauty offers not just a job but a chance to be part of a brand and company that are transforming beauty retail, fostering diversity and inclusion, and creating a vibrant and welcoming atmosphere where every beauty enthusiast can feel valued and inspired.
The Experience Manager (EM) at Ulta Beauty is a pivotal leadership role responsible for encapsulating and championing the company’s mission, vision, and values to develop a high-performing team that drives impressive sales growth within a retail and services context. The EM leads a diverse team including stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. Accountability for both retail sales and service businesses, including salon and makeup services, guest satisfaction, and overall Net Promoter Score (NPS), lies with the EM. This role calls for a leader who is passionate about the beauty industry and deeply committed to delivering exceptional guest service while influencing and developing their teams to reach and exceed business goals.
The EM’s leadership extends beyond day-to-day operations; they drive business through a critical focus on performance metrics such as NPS, service and retail sales growth, and boutique success. People management is another core focus, fostering a culture centered on guest experience and an inclusive employee environment characterized by collaboration, recognition, and continuous professional development. The EM also upholds compliance standards and adherence to operating procedures, ensuring a smooth and efficient store operation.
This position is best suited for individuals who are results-driven and who thrive in fast-paced, dynamic retail environments. The EM must have the ability to stay informed on industry trends, products, and services, demonstrating advanced knowledge that supports the guests' needs and enhances their experience. The role requires strong financial management skills to meet sales and payroll goals while controlling expenses and minimizing loss. Those who succeed in this role will be adept at managing schedules and workloads effectively, supporting associate development and performance, and encouraging innovation and continuous improvement within the store. The Experience Manager position at Ulta Beauty offers not just a job but a chance to be part of a brand and company that are transforming beauty retail, fostering diversity and inclusion, and creating a vibrant and welcoming atmosphere where every beauty enthusiast can feel valued and inspired.
Job Requirements
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Attend corporate business meetings and conferences
Job Qualifications
- Bachelor’s degree is preferred
- Cosmetology license and/or a cosmetology management license where required by state law
- 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
- Success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Advanced competency in cosmetology management services including sales, guest experience, and product attachment
- Knowledge of Board of Cosmetology regulations and hiring requirements
- Proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
- Experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team
- Proficient with basic technology (Point of Sale system, Microsoft Office programs, and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Job Duties
- Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store
- Drive company profitability through operational excellence, top-line sales growth and expense control
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget
- Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business
- Support direct reports in developing and maintaining their clientele
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
- Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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