Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $33.00 - $40.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
bonus plan
Job Description
At Ulta Beauty (NASDAQ: ULTA), the possibilities are truly beautiful. Ulta Beauty stands as the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. Founded on the belief that beauty is powerful, Ulta Beauty brings the joy of discovery and uncommon artistry to beauty enthusiasts across the country. With a portfolio that spans more than 25,000 products from around 500 well-established and emerging beauty brands, as well as Ulta Beauty's own private label, the company offers an unparalleled range of options for every preference and price point.
Ulta Beauty is more than just a retailer. It is a vibrant community and marketplace where beauty lovers can indulge their passion, explore new trends, and embrace self-expression. Each store features a full-service salon providing expert hair, skin, brow, and makeup services delivered by highly skilled professionals. These salon services perfectly complement the retail experience, enabling guests to feel confident and radiant from head to toe. Ulta Beauty is committed to creating a place of energy, passion, and excitement, where every associate and guest participates in a culture of innovation and excellence.
The Experience Manager (EM) role at Ulta Beauty is pivotal to achieving the company’s mission of delivering exceptional guest experiences while driving business success across all facets of the store. The Experience Manager is responsible for leading a diverse and dynamic team including stylists, estheticians, guest coordinators, assistant services managers (in select locations), sales managers, and boutique leads. This leadership position is charged with overall accountability for retail sales, service sales, guest satisfaction, and all operational aspects of the store’s salon and boutique business.
Focused on performance, people, and process, the Experience Manager promotes a culture of accountability to meet and exceed sales goals related to services, boutiques, makeup, and retail products while maintaining tight control over expenses and payroll. They leverage forecasting and budgeting tools to optimize store scheduling and support their general manager in productivity efforts. The EM proactively addresses underperforming metrics by developing strategic improvement plans using company programs and resources.
The role requires a passion for the beauty industry and a commitment to elevated guest service. The Experience Manager actively participates in makeup applications, skincare consultations, and product demonstrations to engage guests and drive sales. Staying current on industry trends and product innovations is critical to maintaining expert knowledge and providing exceptional service.
Beyond business performance, the Experience Manager builds and nurtures a highly engaged, diverse team that embodies Ulta Beauty’s brand values. Through hiring, coaching, training, and development initiatives, the EM fosters an inclusive workplace environment that inspires collaboration, growth, and professional excellence. They ensure that all team members participate in ongoing brand and category education to continually enhance skills and sales capabilities.
On the operational side, the EM enforces company policies, safety, inventory control, and loss prevention standards while utilizing scheduling and task management technologies to prioritize daily store activities. They champion continuous improvement initiatives, effectively communicate business insights to leadership, and model a culture of teamwork and accountability.
Ulta Beauty offers this full-time Experience Manager role with a competitive hourly wage of $33.00 to $40.00 plus eligibility for bonuses based on performance and other factors. Benefits include paid time off, comprehensive health, dental, vision, life insurance, and disability coverage. The company prioritizes inclusion and equal opportunity, encouraging applicants from diverse backgrounds and respecting all applicable fair chance hiring laws.
This role demands flexibility in scheduling to include days, evenings, weekends, and holidays, along with the ability to move continuously through the store during shifts. The Experience Manager plays a vital role in shaping the Ulta Beauty guest journey, cultivating a team that mirrors the brand’s vision, and delivering on ambitious sales and service goals that make Ulta Beauty the beauty destination of choice.
Ulta Beauty is more than just a retailer. It is a vibrant community and marketplace where beauty lovers can indulge their passion, explore new trends, and embrace self-expression. Each store features a full-service salon providing expert hair, skin, brow, and makeup services delivered by highly skilled professionals. These salon services perfectly complement the retail experience, enabling guests to feel confident and radiant from head to toe. Ulta Beauty is committed to creating a place of energy, passion, and excitement, where every associate and guest participates in a culture of innovation and excellence.
The Experience Manager (EM) role at Ulta Beauty is pivotal to achieving the company’s mission of delivering exceptional guest experiences while driving business success across all facets of the store. The Experience Manager is responsible for leading a diverse and dynamic team including stylists, estheticians, guest coordinators, assistant services managers (in select locations), sales managers, and boutique leads. This leadership position is charged with overall accountability for retail sales, service sales, guest satisfaction, and all operational aspects of the store’s salon and boutique business.
Focused on performance, people, and process, the Experience Manager promotes a culture of accountability to meet and exceed sales goals related to services, boutiques, makeup, and retail products while maintaining tight control over expenses and payroll. They leverage forecasting and budgeting tools to optimize store scheduling and support their general manager in productivity efforts. The EM proactively addresses underperforming metrics by developing strategic improvement plans using company programs and resources.
The role requires a passion for the beauty industry and a commitment to elevated guest service. The Experience Manager actively participates in makeup applications, skincare consultations, and product demonstrations to engage guests and drive sales. Staying current on industry trends and product innovations is critical to maintaining expert knowledge and providing exceptional service.
Beyond business performance, the Experience Manager builds and nurtures a highly engaged, diverse team that embodies Ulta Beauty’s brand values. Through hiring, coaching, training, and development initiatives, the EM fosters an inclusive workplace environment that inspires collaboration, growth, and professional excellence. They ensure that all team members participate in ongoing brand and category education to continually enhance skills and sales capabilities.
On the operational side, the EM enforces company policies, safety, inventory control, and loss prevention standards while utilizing scheduling and task management technologies to prioritize daily store activities. They champion continuous improvement initiatives, effectively communicate business insights to leadership, and model a culture of teamwork and accountability.
Ulta Beauty offers this full-time Experience Manager role with a competitive hourly wage of $33.00 to $40.00 plus eligibility for bonuses based on performance and other factors. Benefits include paid time off, comprehensive health, dental, vision, life insurance, and disability coverage. The company prioritizes inclusion and equal opportunity, encouraging applicants from diverse backgrounds and respecting all applicable fair chance hiring laws.
This role demands flexibility in scheduling to include days, evenings, weekends, and holidays, along with the ability to move continuously through the store during shifts. The Experience Manager plays a vital role in shaping the Ulta Beauty guest journey, cultivating a team that mirrors the brand’s vision, and delivering on ambitious sales and service goals that make Ulta Beauty the beauty destination of choice.
Job Requirements
- Bachelor’s degree preferred
- Cosmetology license and/or cosmetology management license where required by state law
- 2-3+ years relevant fast-paced retail management experience
- Success in driving top-line sales and interpreting reporting data
- Financial management including managing payroll budgets and controlling expense
- Knowledge of Board of Cosmetology regulations and hiring requirements
- Proven ability in inventory monitoring and operational excellence
- Experience with developing and leading diverse teams
- Proficiency with technology such as Point of Sale system and Microsoft Office
- Excellent communication and interpersonal skills
- Strong organizational skills
- Ability to work flexible full-time schedule including days, evenings, weekends and holidays
- Willingness to attend corporate meetings and conferences
Job Qualifications
- Bachelor’s degree preferred
- Cosmetology license and/or cosmetology management license where required
- 2-3+ years relevant fast-paced retail management experience
- Proven success in financial management including payroll and expense control
- Advanced competency in cosmetology management services and regulations
- Experienced in retail management with inventory and operational excellence
- Strong leadership skills in attracting, developing and motivating talent
- Proficient with Point of Sale systems, Microsoft Office, and Apple devices
- Excellent written and verbal communication skills
- Strong collaboration and interpersonal abilities
- Organizational skills to manage multiple tasks effectively
- Ability to adapt under pressure and in ambiguous situations
Job Duties
- Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel and shrink
- Drive company profitability through operational excellence, sales growth and expense control
- Leverage store forecast and payroll budgets to support scheduling and productivity
- Address underperforming business metrics by developing targeted strategies
- Support direct reports in client development and retention
- Perform makeup applications, skincare analysis, and product demonstrations
- Stay informed and knowledgeable of industry trends, products, and services
- Maintain regular attendance and ensure associate adherence to attendance policies
- Attract, hire, and retain a diverse team for salon and boutique
- Build a highly engaged team through collaboration, communication and coaching
- Create an inclusive environment fostering associate growth and engagement
- Support professional development including training, coaching, reviews and succession planning
- Ensure ongoing training participation in brand and category education
- Establish professional peer and brand partner relationships for collaborative success
- Model teamwork and guest service excellence alongside leadership team
- Execute guest engagement programs to drive business results
- Ensure compliance with company policies including infection control and dress code
- Use scheduling and task management tools for effective store operations
- Protect company assets through operational standards and loss prevention
- Execute day-to-day inventory control processes and theft reporting
- Influence adoption of company initiatives and technology
- Communicate and provide feedback on business trends and operational challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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