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Ulta Beauty logo

Experience Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Salary
Range $41,000.00 - $66,900.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
bonus eligibility

Job Description

Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. With an expansive offering of more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, Ulta Beauty attracts beauty enthusiasts who seek quality, variety, and exceptional service. Every Ulta Beauty store also features a full-service salon that offers hair, skin, brow, and makeup services performed by professional stylists and estheticians who promote confidence and beauty in every customer experience. The company is publicly traded on NASDAQ under... Show More

Job Requirements

  • Work a flexible, full-time schedule including days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences
  • Bachelor’s degree is preferred
  • Cosmetology license and/or cosmetology management license where required by state law
  • 2-3+ years relevant fast-paced retail management experience
  • Proven financial management skills including driving sales and controlling expenses
  • Advanced competency in cosmetology management
  • Knowledge of cosmetology regulations and hiring requirements
  • Retail management skills including inventory control and service culture
  • Leadership experience in talent management and team development
  • Proficiency in basic technology such as POS systems and Microsoft Office
  • Excellent communication and interpersonal skills
  • Strong organizational skills
  • Ability to work under pressure and adapt to change
  • Ability to continuously learn industry trends and products
  • Ability to maintain compliance with company policies
  • Ability to perform physical tasks including standing, bending, lifting up to 25 lbs, and continuous coordination during shifts

Job Qualifications

  • Bachelor's degree is preferred
  • Cosmetology license and/or cosmetology management license where required by state law
  • 2-3+ years of relevant fast-paced retail management or related experience
  • Proven success in financial management including driving top-line sales, interpreting data, managing payroll budgets, and controlling expenses
  • Advanced competency in cosmetology management including services sales, guest experience, and product attachment
  • Knowledge of Board of Cosmetology regulations and hiring requirements
  • Demonstrated retail management skills including inventory monitoring, operational excellence, driving service culture, and executing merchandise directives
  • Leadership experience in attracting, developing, and motivating talent
  • Ability to adapt to change and lead teams through transitions
  • Proficient with Point of Sale systems, Microsoft Office, and Apple devices
  • Excellent written and verbal communication skills
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to handle multiple tasks
  • Ability to exercise good judgment under pressure and adapt to ambiguous situations

Job Duties

  • Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink
  • Drive company profitability through operational excellence, top-line sales growth, and expense control
  • Leverage store forecast and payroll budgets to support scheduling needs and communicate with the General Manager to maximize productivity
  • Address underperforming store metrics by developing strategies using company tools and resources
  • Support direct reports in developing and maintaining clientele
  • Perform makeup applications, skincare analysis, and product demonstrations to enhance guest experiences and drive sales
  • Stay informed on industry trends, products, and services to better serve guests
  • Maintain prompt, regular attendance
  • Attract, hire, retain, and source a diverse team for the salon and boutiques
  • Build a highly engaged team embodying the Ulta Beauty brand through collaboration and coaching
  • Create an inclusive environment encouraging associate growth and engagement
  • Support manager and associate professional development through training, feedback, and performance reviews
  • Participate regularly in ongoing brand and category education training
  • Establish professional peer and brand partner relationships
  • Model a culture of teamwork and guest service excellence
  • Execute the Guest Engagement Leader program through business ownership and associate coaching
  • Ensure compliance with Ulta Beauty policies, procedures, and standards including infection control and dress code
  • Use company scheduling and task management tools to optimize workforce and store processes
  • Protect company assets by enforcing workplace safety, inventory control, cash management, and loss prevention measures
  • Support continuous improvement by adopting company initiatives and technology
  • Communicate business trends, challenges, and opportunities to leadership regularly

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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