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Experience Concierge

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
flexible schedule

Job Description

Kessler Hospitality is renowned for its portfolio of artistically inspired boutique hotels that offer unique design, luxurious accommodations, and an enriching ambiance alongside intuitive service. Operating across multiple states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality crafts hotels that blend exquisite art, music, and cultural influences to create approachable yet sophisticated environments. These properties are designed specifically to inspire guests and encourage unforgettable experiences through redefined Bohemian luxury. Each hotel stands out for its distinct character, ranging from cutting-edge downtown icons to premier luxury lodges, entertainment destinations in cities like Savannah, and elite ski lodges.Show More

Job Requirements

  • Minimum 2 years of hospitality or concierge experience
  • Excellent communication skills
  • Ability to manage multiple guest requests simultaneously
  • Comfortable with sales upselling techniques
  • Proficient in relevant hotel management software
  • Ability to work in a shared, noisy environment
  • Ability to stand and conduct guided tours

Job Qualifications

  • 2 plus years of experience in hospitality, concierge services, or guest relations
  • Exceptional interpersonal and communication skills
  • Strong organizational skills
  • Sales-minded with a passion for upselling
  • Proficiency with Marriott Global Source, GXP, Opera, and OpenTable

Job Duties

  • Contact guests prior to arrival to welcome them and gather preferences
  • Present hotel amenities and exclusive offerings to drive advanced bookings
  • Upsell and cross-sell spa services, dining experiences, and room enhancements
  • Confirm bookings in OpenTable, Opera, ResortPass, and spa systems
  • Create customized itineraries aligned with guest interests and celebrations
  • Communicate guest preferences and special requests to relevant departments
  • Use Zingle to check on guest satisfaction during their stay

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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