Experience Center Coordinator

Crestron Electronics, Inc is a global leader in automation and control solutions, renowned for its cutting-edge technology that integrates various systems to create smart environments in homes and commercial buildings. As the largest and most recognized brand in the automation industry, Crestron partners with top-tier Fortune 500 companies including Google, Microsoft, Amazon, and LinkedIn, integrating their technology into some of the most prestigious real estate projects worldwide. The company’s innovative solutions encompass audio-visual, lighting, shading, security, building management systems, and HVAC, all controllable at the touch of a button to enhance comfort, convenience, and security.

Crestron’s newest Customer Experience Center located in Midtown Manhattan at 33rd and Lexington serves as an immersive environment where customers, dealers, and partners can engage directly with the company’s state-of-the-art products and solutions. This unique center combines showroom, meeting space, and technical demonstration capabilities to provide hands-on experiences that educate and inspire clients.

We are seeking a dedicated and highly organized Customer Experience Center Coordinator to manage the day-to-day operations of this dynamic facility. This on-site role is vital to ensuring the smooth operation of the center by coordinating scheduling, managing logistics, supporting technical and marketing teams, and enhancing the overall customer experience through meticulous site preparation and hosting. The ideal candidate will have strong relationship-building skills, a proactive attitude, and the ability to juggle numerous tasks with precision and a service-oriented mindset.

The position involves coordination of visit requests, agenda planning, catering arrangements, and tour coordination, as well as logistical support for product ordering and vendor management across multiple US centers. The Coordinator will also play a key role in promoting the center’s program by contributing to ongoing improvements in booking systems and internal technical platforms. The role supports some of Crestron’s most significant sales efforts and requires a commitment to excellence in customer service and teamwork.

This role is full-time, located onsite in New York City, and offers a competitive salary range between $45,000 and $60,000 annually, with eligibility for overtime pay. Crestron provides a comprehensive benefits package including medical, dental, vision, life insurance, short-term disability, 401K with company match, paid time off, holidays, and access to on-site amenities at headquarters and other facilities. Crestron values diversity, equity, and inclusion and fosters an environment where innovation thrives through the collaboration of unique and passionate individuals. We are committed to building a workforce that drives the future of smart technology solutions together.