Experience Associate Manager

T-Mobile USA, Inc. is a leading global telecommunications company known for its commitment to innovation, customer service, and empowering its employees. As one of the largest wireless carriers in the United States, T-Mobile has transformed the wireless industry by introducing unique offers and services under the banner of the 'Un-carrier' movement. This approach challenges traditional telecommunications norms and emphasizes making the customer experience simple, fair, and affordable. T-Mobile’s work culture champions diversity, inclusiveness, and career growth opportunities, with strong values that foster a vibrant and dynamic workplace. Employees enjoy a robust Total Rewards Package, which includes competitive base salaries, incentives, and a wealth of benefits designed to nurture both professional and personal growth. From comprehensive health coverage to wealth-building opportunities through stock grants and employee stock purchase plans, T-Mobile keeps its workforce motivated and well-supported.

The Experience Associate Manager role is a critical position within T-Mobile’s newest retail format—the Experience Store. This innovative environment is designed to reimagine and elevate the retail service and sales experience. Experience Stores serve as flagship locations where customers receive personalized, expert service from specially trained associates. Working closely with the Experience Store Manager, the Experience Associate Manager supports Senior Mobile Experts by providing expertise on new systems and tools aimed at resolving all customer needs seamlessly—from initial research to complete resolution. The position also involves championing a product roadmap tailored specifically to these cutting-edge stores.

Experience Associate Managers are at the forefront of driving high-quality customer interactions, team development, and sales results. This role requires a passion for coaching and developing an experience-focused team through curated training programs and certifications. It also demands a strong capability to lead by example, constantly updating product knowledge and operational skills to meet evolving customer expectations. At T-Mobile, success in this position is measured not just by sales performance but by creating the best sales and service experiences a customer has ever had. This blend of leadership, customer service excellence, and operational acumen makes the Experience Associate Manager a pivotal player in T-Mobile’s continued retail success.

The pay range for this role is $28.85 to $48.04 per hour, supplemented by an annual incentive target of $9,600. T-Mobile emphasizes internal growth, offering employees the opportunity to expand their careers without the traditional corporate ladder constraints. This role offers a stable, non-travel, non-DOT regulated position located in a fast-paced retail environment alongside the benefits and opportunity for career progression that come with being part of a leading company committed to its employees’ success and well-being.