Expeditor/Food Runner

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Professional development opportunities

Retirement Plan

Job Description

The hiring establishment is a reputable, high-volume restaurant dedicated to delivering exceptional dining experiences through excellent food service and customer care. Known for its dynamic atmosphere and commitment to quality, this establishment fosters a team-oriented environment where each staff member plays a crucial role in ensuring guest satisfaction. The restaurant prides itself on maintaining high standards of food preparation, presentation, and timely service, aiming to offer guests not only delicious meals but also a memorable and seamless dining experience.

This role focuses on the position of Food Expediter, a pivotal job that bridges the communication and operational gap between the kitchen and front-of-house staff. The Food Expediter ensures that all food orders are accurately prepared, presented with high-quality standards, and delivered promptly to guests. This position requires meticulous attention to detail, an ability to multitask under pressure, and strong communication skills to maintain smooth service flow during busy periods. The Food Expediter manages the expediting station during service times, acting as the communication hub to coordinate with kitchen staff and service personnel to guarantee timely preparation and delivery of menu items.

Key responsibilities include verifying the accuracy, presentation, and quality of food orders before they reach guests while managing the flow of orders by table and seat number, following specific ticket requests. The role also involves maintaining cleanliness and organization of the service line, performing line checks to ensure proper inventory levels, and assisting servers during peak service to uphold service efficiency and guest satisfaction. By adhering to food safety protocols and health regulations, the Food Expediter contributes to a safe environment for both guests and staff.

The ideal candidate will bring a pleasant attitude, energy, and professionalism that align with the restaurant's standards. They should have experience in a similar high-volume food service role and possess skills in multitasking, effective communication, and problem-solving in a fast-paced environment. This position typically requires a flexible schedule, including nights, weekends, and holidays, reflecting the restaurant's operational hours and customer demand. Employment type and salary details are to be discussed during the hiring process but align with industry standards for this role.

Job Requirements

High school diploma or equivalent
One year of experience as a food expediter or in a related restaurant role in a high-volume setting
Demonstrate a pleasant attitude and strong communication skills
Working knowledge of restaurant floor plans
Ability to multitask and work efficiently under pressure
Clear communication abilities with guests and team members
Ability to understand and interpret menu and safety information
Maintain cleanliness and safety standards
Willingness to work nights, weekends, and holidays
Obtain and maintain a valid gaming license, Food Handlers Certificate, and MAST certification

Job Qualifications

High school diploma or equivalent
One year of experience as a food expediter or other related restaurant position in a high-volume restaurant
Demonstrate a pleasant attitude and energy to ensure exceptional guest service and present a professional demeanor, appearance, and communication skills
Working knowledge of restaurant floor plans
Ability to work under pressure and multitask in a fast-paced environment
Clear communication skills with guests and team members regarding food and beverage orders and guest concerns
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Maintain a safe and clean work environment
Willingness and ability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Manage the expediting station during service periods, serving as the communication hub between the kitchen and service staff
Demonstrate knowledge of all menu offerings and understand detailed descriptions of each item
Verify food orders for accuracy, presentation, and quality before delivery to guests
Coordinate with kitchen staff to ensure the timely preparation and delivery of all menu items
Send complete orders out by table/seat number and follow all ticket requests (Send Solo, Split, For Table, etc.)
Deliver food to tables promptly and accurately, describing dishes when appropriate
Perform line checks to ensure proper par levels of all required products are on hand on an ongoing basis
Assist servers during peak periods to maintain service efficiency and guest satisfaction
Ensure all plates, garnishes, and accompaniments meet presentation standards
Monitor ticket times and communicate delays to appropriate team members
Maintain the cleanliness of service areas and assist with side work as needed
Follow all health department regulations and food safety protocols
Communicate guest preferences, allergies, and special requests clearly to kitchen staff
Perform other duties and side work as assigned