Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.00 - $16.75
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Career-long training
development opportunities
Employee Discounts
supportive work environment
flexible scheduling
growth opportunities

Job Description

Eli's Restaurant Group is a renowned establishment recognized for its exceptional food, outstanding service, and a work environment that values creativity, passion, and drive. The group proudly hires and supports individuals who are committed to being the best in the hospitality industry. By fostering a culture of continuous growth and development, Eli's ensures that its team members receive career-long training, top-tier benefits, and ample opportunities to advance within the company.

Eli's Restaurant Group operates a collection of restaurants that serve a diverse range of culinary delights in a friendly, fast-paced atmosphere. The company is celebrated for maintaining high standards of quality and customer satisfaction, making its establishments not only popular dining destinations but also great places to work. Every employee is seen as a vital contributor to the brand’s success, and Eli's is dedicated to creating a supportive and dynamic workplace for everyone.

Joining Eli's Restaurant Group as a Runner or Expeditor means playing a crucial role in delivering the signature Eli's guest experience. Expediters and runners are vital in maintaining smooth and efficient operations during busy service periods. These positions require individuals to be knowledgeable, approachable, and dedicated to providing thoughtful, high-quality service under pressure. Runners are expected to assist the service team by attending to various floor needs, such as clearing tables, resetting them with proper tableware, and responding swiftly to guest requests. Meanwhile, expediters act as the vital link between the kitchen and dining areas, ensuring that food is prepared and delivered according to Eli's precise standards and in a timely manner.

The roles demand effective communication skills to coordinate with servers, bartenders, and kitchen staff to handle orders, special requests, and menu changes. Additionally, maintaining a clean and organized service area, understanding menu ingredients, and adhering to food safety protocols are essential responsibilities. To thrive, candidates need a strong work ethic, the ability to multitask in a high-volume setting, quick thinking, and an eagerness to learn and grow within the company.

Eli's Restaurant Group values employees who are passionate about the food and beverage industry and encourages a collaborative and respectful work environment. The physical demands of these roles include lifting, standing, and moving intermittently throughout shifts, which usually last between 4 to 8 hours. The company's commitment to accommodating reasonable needs ensures a supportive workspace for all team members.

Overall, this opportunity at Eli's Restaurant Group is ideal for service professionals seeking a fulfilling career where they can develop their skills, work alongside dedicated colleagues, and contribute to a well-established name in the restaurant industry.

Job Requirements

  • Minimum 2 years serving, expeditor, and runner experience in a high volume environment
  • Strong food and beverage knowledge and a passion for the service industry
  • Excellent communication, interpersonal skills, and a collaborative attitude
  • Must possess exceptional work ethic, strong attention to detail, strong multi-tasking and organizational skills, and a collaborative attitude
  • Receptive to constructive criticism and performance feedback
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Beer and wine knowledge preferred

Job Qualifications

  • Minimum 2 years serving, expeditor, and runner experience in a high volume environment
  • Strong food and beverage knowledge and a passion for the service industry
  • Excellent communication, interpersonal skills, and a collaborative attitude
  • Must possess exceptional work ethic, strong attention to detail, strong multi-tasking and organizational skills, and a collaborative attitude
  • Receptive to constructive criticism and performance feedback
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Beer and wine knowledge preferred

Job Duties

  • Provide knowledgeable, friendly and attentive, efficient, friendly, energetic, and thoughtful service at all times
  • Support service team with ongoing table and floor maintenance, including, but not limited to: water service, clearing and cleaning tables and resetting tables with proper tableware
  • Respond appropriately to any guest requests or issues by communicating effectively with the proper server or management
  • Assist in the cleaning and polishing of all tableware
  • Receive instruction from multiple sources and prioritize tasks effectively
  • Communicate effectively with all team members including the kitchen line
  • Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
  • Have ability to recite basic menu knowledge and run food to tables if needed
  • Be knowledgeable of the restaurant and its history
  • Quickly and correctly transport food from the kitchen to the guest
  • Up-to-date knowledge of menu items including major components, unfamiliar ingredients, and appropriate utensils for service
  • Adhere to all company service standards and protocols
  • Understand and execute food safety and allergies protocols
  • Communicate necessary dining room information
  • Assist servers and bartenders by communicating 86s, menu changes, and/or other food related information
  • Assist in maintaining the cleanliness of service tools and service areas
  • Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
  • Stocking and preparing service related items

Job Criteria

Experience

Mid Level (3-7 years)


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